Proven Products and Services from BATH FITTER
The best way to see if a new acrylic bathtub, replacement shower or shower conversion is for you is to hear what BATH FITTER customers have to say about our products and service. Here are some BATH FITTER reviews to help you get a feel for all that our bathroom renovation company has to offer.
Video Testimonials
Letters from Happy Customers
My new shower is floor to ceiling and plain white. I love the clean lines, the faucet, the shampoo rack...everything about it. Rick, the installer, was congenial and courteous and a true asset to the professionalism of your company. He made sure everything was perfect and even followed up with a phone call several days later to be sure I was happy.
I am so pleased I chose your company to install my new shower. You have a very satisfied customer in me and I have been touting your company to everyone when it comes up in conversation. What a great job! That's such a nice thing to be able to say these days.
Carolyn
Virginia Beach, Virginia
This is only the second fan letter that I have ever written – and the first was to the Beatles in 1965… Both my husband Joe and I think Bath Fitter is great. From the first time we started to discuss the process, (the estimator) was helpful, thoughtful and honest. The gentleman who installed our unit was also terrific. He even cleaned up after he was finished. The unit is gorgeous and we are very grateful. You can certainly use us as a reference.
Marilyn S.
Massachusetts
I am so happy! OMG, my new shower is so gorgeously beautiful!!!! Chris Vogan, my installer, was such a nice, friendly, young guy, and did a stupendous job! Wow! Wow! Wow! He just finished and I have never been so pleased with a job, and our home has been completely torn out and remodeled to the studs, so I have experience with workers/installers. I have not one even slight complaint or question. He was so personable, I enjoyed him being here, and he cleaned up nicely too! I have to wait 24 hours to use it, but it looks so nice, I just want to sit and look at it. Thank you for a job well done; Happy New Year! I will be speaking the Bath Fitter name to any and everyone who will listen! You should make magnets for customers’ cars that say "Ask me how pleased I am with my Bath Fitter bathroom!" Or set up a booth at local WalMarts once a month. If this economy is affecting you, I want to tell everyone, "Use Bath Fitter".
Nancy B.
Ford City, PA
I just had my Bath Fitter shower installed today and it looks fantastic. I moved into my home in Irondequoit 3 weeks ago and it was clear that my shower was unworkable. I had seen some Bath Fitter commercials and my cousin was talking about you over Thanksgiving, so I called. Leo was very helpful in helping me decide on my options. Chuck did the installation and he did a great job. Not only did he do the installation, but he found a leaky, corroded pipe that I never would have found. This would have definitely caused me big problems in the future if he hadn't found it and fixed it so I'm very thankful. I appreciate the attentiveness, from my first contact with Valerie to the installation with Chuck, and I will definitely recommend you to anyone.
Phil E.
We have yet to use our new shower unit as installation has just been completed, but we just had to drop everything and make sure we expressed how happy we are with the results of our bathroom remodel! Your sales representative Scott Thompson was very helpful with our choices for replacing our tub/shower unit with a beautiful replacement shower, and he booked the installation as soon as possible after seeing our desperate situation with tiles falling down.
We also can't say enough about your wonderful installer, James Gilbert! He was respectful enough to call ahead of time and to recheck some changes we made after talking to Scott. He arrived promptly and didn't waste any time tackling the job at hand! In no time, he had the old tiles taken down, tub split up, and everything hauled out. In just a few hours, our beautiful brand new shower unit was created, and what a difference it's made. The bathroom looks much larger and more contemporary! James IS A STAR! So personable, respectful, and professional! He's got it down to a science! If all your installers are like him, you can change your tag line to LESS THAN ONE-DAY BATH REMODELING!
From very impressed and satisfied customers.
Jeff and Ruby
Indiana
We love the employees you hire! Thomas noticed my son's drum set when he asked to use another restroom in our house...he played for us (at our request) – how awesome! We love the family/friend aspect that we experienced.
Gregg and Teresa M.
We recently had our tub and shower remodeled by BATH FITTER, and we were very pleased with the results. Our bathroom looks entirely different now. The tile and tub insert look great. The job was done in one day just as advertised and it was very well done.
We’d like to take this time to thank our installer for doing such a great job. Gerald Dietz was the best. Not only does his work look amazing but we couldn’t have had a better person come in to do the installation. His work ethic is second to none. He was most personable and professional. He made the entire experience all the more rewarding. He is a true asset to your company!
Thank you BATH FITTER and Gerald Dietz!
Robert &Christine R.
We want to let you know what a great experience we had with our local Bath Fitter at in Mishawaka, Indiana. About 11 years ago, Powers Bath Systems installed an acrylic overlay on our steel tub. About a month ago, after finding water in our pantry and bedroom closet, we discovered this overlay had failed, the steel tub had rusted out, and water was leaking into other rooms every time we used our tub. We called Bath Fitter, and the salesman, Derek, was very knowledgeble and helpful. He did not pressure us at all, but presented your product and gave us a very good feeling about the reliability of your company. This past Saturday, we had our new tub and surround installed, and we are so happy with the finished product! Our installer, Mike, who works out of the Valparaiso office was so professional, and did an absolutely beautiful job. Even though he ran into some unforseen plumbing problems because we have an older home and the original plumbing had not been done correctly, he took his time and did everything the right way. These plumbing problems caused about twice the time to complete the plumbing portion of the job, but he was still able to complete the work in one day. We were so impressed with the clean and neat job he did, and with his professional attitude. We absolutely love our bathroom, and will certainly recommend Bath Fitter to anyone. Thank you!
Billy S.
I have worked in customer service for most of my adult life and you certainly impressed me. I wanted to let you know that the installer was superb! We have a Bath Fitter masterpiece…absolutely beautiful. The man was very neat and even cleaned up the dust. It was a great experience all around.
Thanks again.
Jo Ellen M.
Huntsville, Alabama
Last week we purchased a bathtub liner for our daughter and had it installed without her knowledge as a surprise.
The cooperation your company gave us was fantastic. Our daughter and granddaughter knew nothing about this project until they arrived home from our granddaughter’s dance class.
I was able to walk in behind them. Our daughter went upstairs and started yelling, “Oh my God, oh my God, get the phone, get the phone!” Our granddaughter thought there was an intruder upstairs or maybe a mouse! They were the happiest two people in the world.
From the first time I called your company, I received your full attention. Everyone was on time and did everything that they said they were going to do. The salesman was very professional and knowledgeable. The installer, Rodney, was prompt, courteous, and did a professional job from start to finish. You should all be congratulated.
Tom & Janice L.
Mound City, Kansas
Regarding the installation of a bathtub and enclosure in our residence on August 17th, we, my wife and I, would like to express our utmost satisfaction of a job well done.
The installer, Jota, appeared at the appointed time and presented himself in a most professional manner. He not only worked diligently, but was friendly and courteous in his answers to all our questions. And, I might add, he was very tolerant of my role as “sidewalk superintendant”. He was very careful when bringing in materials and tools and was meticulous in removing all debris, and overall, is truly a credit to your organization.
We are most pleased with the resulting appearance and your completion of the installation “in one day”.
Sally and Harry
St. Augustine, FL
I am returning the warranty registration card as requested by you and your installer. I do not have a computer so I hope snail mail is satisfactory. If the quantity of years without problems is equivalent to the quality and beauty, you have a very happy, happy customer!
Irene Durfy
Hamilton, Ontario
I want to thank you for the excellent job you and your crew (Kevin and James) are doing under difficult conditions here in the jail in Georgia. The end result of your efforts is exceeding our expectations. The renovated showers are now 100% better - clean, sanitary, pleasant to use compared to the old conditions.
We especially like having a salesman like yourself show such an interest in the job. (I think you've been here about four times.) You're definitely not a guy who simply sells the job then disappears.
John S.
Georgia
Two years ago we had Bath Fitter install a new tub and surround, and it still looks as good as the day it was installed. But what I wanted to say was thank you for the non-slip coating in the tub. In my old tub I fell – my feet just went right out from under me. With the non-slip coating in the Chateau 15A25 I've never felt so sure of my footing. Thanks Bath Fitter for the safety I experience.
Robert M.
South Ohio, Nova Scotia
We had to get a new bathtub, so I called Bath Fitter. A sales person came out, showed us what they offered, we signed a contract, and I was told that it could be at least two to three weeks before the installation. The very next week we got a call saying our tub was in and they would like to come out the next day. The installers came out and within a few hours our tub was installed. They cleaned up, and guess what, we are completely satisfied. The installers, Johnny & Jason, were great. They have great people skills, and I could not have asked for two better guys. Our bathroom is great! Thank you Bath Fitter!
Diane
I would like to let you know that our first contact was with your Estimator, Mark, who was extremely helpful, polite and patient in giving us details of options available. He was also very knowledgeable about your product. This good experience was made even better during and after the installation was completed by Tony. He was neat, polite and most importantly perhaps, very efficient at what he was doing.
It was really a satisfying and pleasant experience dealing with these two people and left us with the feeling that at least one company lives up to its advertised promises to provide reliable and efficient service to the public.
Vivian
Toronto, Ontario
When a tornado ripped through town, we stood in the bath tub to wait it out. Our home suffered severe damage, but our Bath Fitter bath tub remained intact! We credit Bath Fitter for saving our lives that day.
The Danners, Indiana
My husband and I want to congratulate you on the wonderful product you made and the efficient employee you sent to remove our tub and install the acrylic replacement. We expected to see 3 or 4 men (of course 1 of him makes 3 or 4), and saw only one, but he was efficient, worked diligently, and completed a beautiful shower in the 2 days promised. We are very pleased with our product and will certainly tell our friends.
Your estimator, Neil Norman, was very knowledgeable and helped us plan every detail.
You really need to advertise more—we’re glad we saw your picture and brochure!
Margie and Don
First we want to apologize for not writing to you on our satisfaction right after the tub was installed. Time seems to get away from us and before you know it it’s four months later.
We cannot express how pleased we are with our BATH FITTER tub. From our first visit with you to yesterday when I cleaned my tub, you were very thorough with your presentation. You were very helpful in helping us choose the best features for our tub that the entire family would enjoy, and in helping us stay within our budget. We can’t say enough about the installers – they were polite, respectful of our home, and very particular with the installation, making sure everything was perfect.
One of the good things about not writing you right after the installation is because of an incident we had a few months following. I had taken a half day off work to relax at home and spend some time in the pool with my kids. I came in the house for a drink only to find water pouring through my kitchen ceiling, right under my bathtub. We had no idea where the water was coming from but seeing it was just installed by BATH FITTER, we called you. This is where your customer service shines. Stan, when I called you in a panic you quickly assured me you would have someone get right back to me. I was contacted by Tom and within a short time Waterworks was at my home. He identified the problem (which had nothing to do with the BATH FITTER tub), which was related to a cap on the drain pipe. He quickly fixed the problem.
Every company is good at making the sale, but are they there when something goes wrong? BATH FITTER was there for us and quickly took care of the problem. We are extremely pleased with the customer service we have received.
Our bathroom is beautiful and we can’t thank you, the installation team and Waterworks enough for a very pleasurable experience.
Dave and Carol S.
Rockland Road, Tonawanda
Bath Fitter lives up to its promises. My bathroom is amazing now and it only took one day! From start to finish Bath Fitter is an excellent company to work with. My only regret is I didn't get the rest of the bathroom done by Bath Fitter.
Thank you for the great work.
Jillian L.
We were initially very pleased with the work BATH FITTER did on our shower wall and bathtub. However, we had a substantial leak when we first went to use the bathtub (after having waited the required time for all to settle). Concerned that we would face a delayed, runaround response, we had the owner of Ottawa BATH FITTER come personally the next day. At that time he fixed the problem. The company covered all costs related to the damaged ceiling and light fixture. Overall, we were immensely impressed with the immediate response time, caring attitude and overall integrity demonstrated by BATH FITTER, and as a result feel comfortable recommending them to others.
Michael L.
Ottawa, Ontario
I just wanted to thank you for such a great job installing our new shower and how terrific everyone in your company was to work with. From sales to installation, your company can't be beat. Thank you.
Norma
Ashby, Massachusetts
This is just a note to let you know how pleased we are with our new shower. We went to Stoneham and were shown our options. Kathy showed us around and explained the process. She set up an appointment for Greg to come to our home, to take measurements and explain the process and cost.
Greg did that very well and with the choices he gave us we decided to eliminate the bathtub and have just a shower put in. He also helped us choose the color, and asked what else we wanted, for example, a seat, grab bar, etc. At that time we decided to go with it and were told it would be six weeks before installation.
Six weeks later they were at our home and ready to go. Jeremy was the installer, and we cannot say enough about how professional he was. He did a great job – he did run into a problem with our dryer vent, but he took care of the problem. The finished product is beautiful and I cannot tell you how pleased we are.
We will recommend your company whenever we can.
Thank you all again for the great job.
Merle and Rachel G.
Peabody, MA
In August of 2009, we had BATH FITTER remove the bathtub in our master bath and install a full walk-in shower. We wanted to wait a reasonable time before submitting a review because we felt that most problems would surface within the first several months. We’re happy to say that there are no problems to report.
The installation was completed in less than two days and the installer (John) was truly a "jack of all trades" – and a master of all the trades needed for our installation. He is a true craftsman, which is indeed rare these days.
The materials and workmanship were top-of-the-line. Cleaning is a breeze and it looks terrific. We wish we had done it much sooner. But probably the biggest plus, as we get older, is that when we step into the shower, we think about all of the risk we avoid by not having to step in and out of a bathtub each day.
I don’t know how good the competition is but they have a long way to go to top BATH FITTER.
Frank & Judith G.
Georgetown, SC
Many thanks for re-caulking our tub enclosure. It has been 10 years since we had it installed and we were extremely pleased that your company is still committed to great workmanship and service.
Pat M.
Coquitlam, BC
As you may know, we recently had your company install a new wall-covering and a bathtub at our residence. From the very beginning, this renovation was done very professionally by your representatives.
Your estimator, Jim Fitzgerald, made our initial contact with Bath Fitter very comfortable. Jim was very easygoing which set the stage for easy dialogue in reviewing our needs. He provided various options for us to choose from. He never pushed. He answered all our questions. He helped make our decision to have Bath Fitter install the product easy.
On the date of installation, your installer Dave Stracuzzi arrived and proceeded to begin the installation process. As Dave went about his installation he was always available to answer any questions we had regarding the project. He was always cordial and helpful when responding to any concerns we had. Not only was his personality great, his skill at installing the project was amazing. Non-stop, Dave did his work in a very professional manner. His singing while he worked was an added bonus for us.
It is with sincere thanks that we want you to know of our complete satisfaction, not only with your product, but with the professional representatives of your company. Jim and Dave complete your Bath Fitter team.
Bob & Sue
Toms River, NJ
I just wanted to let you know how pleased I am with my new bathroom. Yesterday, an installer named Mathew arrived promptly at 8:30 a.m., I handed him my keys, and I left. When I returned from work at 4:30 p.m., I was awestruck with the new look.
Sharon
Winnipeg, Manitoba
We were very pleased with the bath remodeling job that Jeff M. and Jason performed in our bathroom. They were professional, personable, and left the bathroom spotless.
Margaret
Winslow, ME
I have only one word to describe my experience in retaining Bath Fitter to renovate my bathroom shower/tub unit: excellent. The entire team was nothing less than excellent. In doubles tennis, it is said that a pair is only as strong as the weakest player – so too in contracting. With respect to Bath Fitter, EVERYONE (and I stress EVERYONE) was excellent. The estimator, Tom Thomas, was professional, respectful and reasonable:
Professional – he provided me detailed information with respect to the work to be done (e.g. a sample of the valve to be installed).
Respectful – he did not walk throughout my home in front of me, but rather let me guide him throughout my home and did not make any marks on my walls as your competitor's representative did.
Reasonable – he provided me with suggestions that were reasonable and did not leave me with the perception that he was attempting to sell me something I did not want in order to inflate the contract price.
Gerald, the installer, was extremely hard working, and did not mind in the least having me observe his duty. It is my view that this installer (and I apologize if it was not Gerald) did not perform a job, but gave a performance. The work he did, and the extra steps he took, made his work vastly superior to another contractor I had retained to renovate my other bathroom. I probably would have retained Bath Fitter for that job, but it was regarded as being too difficult for Bath Fitter. The receptionist was cordial and professional, and I can only recall that Bath Fitter is the only contractor I ever had whereby there was a follow-up call after the estimate.
I have had unpleasant experiences with contractors; however, Bath Fitter was not one of them. I only have the highest praise for Bath Fitter and recommend Bath Fitter to anyone considering the renovation of their bathroom.
While Bath Fitter had installed my shower unit professionally, I also appreciated the other service that Bath Fitter provided as part of the contract. For example, the provision of a bathroom cleaner, a list of recommended cleaners (which included a vast array of products and not a limited number of products produced only by Bath Fitter), and the lifetime warranty. All of these aspects enriched my experience with Bath Fitter.
Once again, my experience with Bath Fitter was nothing less than excellent and I wish Bath Fitter continued success in the future, not only because the entire Bath Fitter team deserves it, but to ensure that if I need future bathroom renovations, Bath Fitter will be there.
Peter C.
Welland, Ontario
In this day and age, so many people are quick to complain and slow to praise. I want to take the time to let you know that my experience with Bath Fitter was amazing...the installer arrived right on time and did a great job. He went above and beyond the call of duty in making sure my bathroom was done correctly. The finished product is BEAUTIFUL. I am one satisfied Bath Fitter customer and will be recommending you to everyone I know.
Cheryl L. Overman
Milwaukie, Oregon
We just wanted to let you know how pleased we are with the work done at our home by your technicians Danny, Billy, and Bruce of the Arlington, TX location. They arrived on schedule, protected all of our floors, completed the repairs to our absolute satisfaction, and cleaned their way out of the house. We will be quick to recommend your services to our family, friends, and neighbors. We would be happy to give you a reference if asked.
Joe and Navada O.
Plano, TX
I called BATH FITTER last night after my bathtub spigot stopped working. No water was coming from the spigot at all. I received a return call about 10:15 p.m. (about ½ hour after I called the emergency service telephone number). When I retrieved that message this morning I called back and explained my problem (I spoke with a gentleman named Lou). He indicated that he had a technician located in Bordentown, NJ and informed me that he would see if he could get the technician to my house this morning. He called the technician and called me back within three minutes to indicate that the technician would be at my house by 9 a.m.
I am so impressed by BATH FITTER. I’ve had my tub since 2005 and whenever I’ve had issues with the tub or fixtures they were repaired right away. I highly recommend BATH FITTER and want to thank Lou and the technician for their prompt assistance this morning.
Cheri T.
Ewing, NJ
My name is Carl J. B. One of your systems was installed (tub and surround) in my home yesterday; the installer was a young man, William Stewart. I would like to commend you for your product, and for the installer’s knowledge of the product, his professionalism, his skill, cleanliness of the job and his courtesy, and for being a gentleman. I thank you and commend you for your employment screening. Again, please commend Bill for a job well done.
Carl J. B.
Brockton, MA
Back again…I am extremely remiss in not mentioning Laura, who was on the phone, and Rick Ferarra in sales. Their professionalism is beyond reproach; real people, courteous, and a pleasure to work with. Again, THANK YOU!
Carl J. B.
Brockton, MA
On Wednesday, March 31st, 2010, you replaced our defective BATH FITTER bathtub liner, originally installed by your company.
The original liner had been installed in June 2000, and although the warranty period had expired, you agreed to replace the new liner at no charge. Installation records indicated that, at the time of installation, we filed a complaint that the installation was faulty. We had agreed to wait and see if the liner would settle with time. It never did and eventually cracked. Based on this, you replaced the liner.
I am writing to let you know that this action on your part is a very important message from your company. The message is that you stand behind your product. Furthermore, your product is not a temporary solution, your product can be purchased by people who intend to stay at their current location and, importantly, in the purchase of an existing home, it is not necessary to negotiate the price of a bathroom renovation in the purchase price just because a BATH FITTER liner is installed. BATH FITTER solutions are permanent, functional, and practical.
At this time, I want to acknowledge your sound business practices. Please accept my sincere thanks for this work. It has been a pleasure doing business with your company and it is a pleasure owning a BATH FITTER bathtub liner.
To help offset, in part, the costs of this replacement work, I am enclosing a cheque for $300.
John J.F. K.
Mississauga, Ontario
Pat and I wanted to personally thank you for your excellent assistance in replacing our guestroom bathtub with an updated BATH FITTER product. Your careful estimate and quote were executed to the fullest by a very talented installer, Arnaldo.
Arnaldo arrived exactly on time and proceeded to demolish the existing installation with care and extreme attention to detail. The substrate involved a tricky transition from existing studs and tile to a uniform surface for installation. Arnaldo carefully built up the substrate and flooring to accommodate the new product. He was exceptionally careful not to disturb the existing structure beyond what was necessary for the new installation. Additionally, he worked in a clean and safe manner with much of the assembly done on our driveway to minimize mess and disruption, even though this entailed a long walk to the actual second story job site. As a licensed contractor myself, I was very impressed with his measurements and application cuts. Throughout the process, he continually updated my wife on choices for installation of the products we had selected (soap shelves, shower bars, glass doors, etc.). The result has far exceeded our expectations and has already received favorable comments from friends and neighbors.
Thank you again for your careful and thoughtful estimates and please express our personal thanks to Arnaldo for his outstanding installation effort. If all your installers are that good it is easy to see why your reputation is impeccable.
Please feel free to use this letter as an unsolicited endorsement of your products and services. It was a pleasure to deal with such an excellent and reputable firm and I would not hesitate to do so again in the future.
John L. La Belle
Holly Hill, FL
Just a short note to say we were very happy with Gino Cvitan's workmanship. He did such a great job redoing the bathroom. It is so clean looking now! I can hardly wait to use it!
THANK YOU GINO! JOB WELL DONE!
Dennis and Heather
Winnipeg, MB
Our apologies for not responding sooner, we just haven't had any time
because we spend about four hours a day in our new shower.
Kidding aside, we really (especially Maureen) have enjoyed the newest
addition to our home. It is indeed great to use; how could we
not be happy with it. It has met our expectations or exceeded them in
every regard.
Actually, the shower is every bit as delightful as the remarkable
young man who did the job. It was so good working with Vlad. He is
very pleasant, and interesting to talk to, particularly about the
installation, and he sure knows what he is doing.
From start to finish, since we first walked into your store, we were treated as though we are the best customer you have ever had.
Our best regards to all who helped us through from start to finish.
You are indeed a bunch of real pros...and we wish you well!
Bryson and Maureen
My home is currently in a very disjointed state while its rooms undergo various renovations.
I have had a number of trades people in my home lately – all of whom I carefully chose for employ. Indeed, I had some trepidation in not knowing who would be dispatched to install today, particularly since my husband is currently residing and working out of state, and I am the G.C. with this reconstruction.
It was very comforting to experience the installation of my bath by two very adept members of your team today.
Rob and Tom conducted themselves in a very professional, respectful manner throughout the course of the installation. They allowed me to peek in every once in a while to observe the process while they remained cordial and dutifully industrious – these young men are no slackers!
As a matter of fact I did approach them at times throughout the day to take a water or Gatorade break.
The very same sentiment can be said of the plumbing and heating contractor, Sabino Tollis – an absolute pleasure to have in my home.
Thank you for sending this outstanding team to my home.
Patricia M. Cascio
East Hampton, CT
I wanted to take a moment to thank you for the excellent service on our tub replacement! Bill was very helpful with taking us through the estimate and sales process. Patrick did a great job on the installation. He was very professional, kept the area very neat and was very nice to have around. The new tub and surround looks fantastic! We would highly recommend your service to others.
Thanks again!!
Lea Ann Mallett
Etobicoke, Ontario
I have been meaning to write to Bath Fitter for a very long time. I had a tub surround installed in my home about 15 years ago. It is everything the commercial said it would be. After I left the home, my Son continued to live there and he didn't take good very good care of it...but he finally cleaned it and it came back like brand new!
FINALLY, a product that is EVERYTHING it says it is…I am impressed!
Barbara H.
Hamilton, ON
I had a very bad leak in my home, and hired 3 different plumbers to come and find the problem and they did not. I was very nervous that no one would be able to help. Finally, I had a gentleman from Bath Fitter come to my home and he told me exactly what was wrong, which is what I had been telling the plumbers all along, it was the tub and floor boards under it. So, I had Bath Fitter put in a whole new shower and tub, and not only is it now the best looking room in my house, I can’t stop taking bubble baths and I always look forward to going home and taking a GREAT shower. When I got home from work the day, it was installed and the room was clean…the tub was shining, and all I had to do was enjoy it, and have been ever since. I have told all my friends about Bath Fitter. My condo has now become the show piece for my complex! Thank you so much Bath Fitter! You saved my house…and with style! I LOVE THIS COMPANY! I will never go through anyone else; from now on I’m calling Bath Fitter before anyone else. Thanks again!
Very happy Customer,
Deana V.
Warwick, RI
I am a 75 year old widow; I live in a condo and totally take care of myself. I called your company to estimate what I would need for my bathroom. I accepted the advice I was given and the installer did the work with a new surround and tub package.
I loved the beautiful work done by your company. Allen from the Palatine Illinois office did a great job installing.
Within a week there was a problem with my tub. I called Dave and he came out to inspect and made it right.
I have been so grateful to be able to trust your company and I have shared this with my friends, family and the condo neighbors. I so enjoy my shower and bath. It is awesome! I will show it to all and recommend you over and over.
Anna C.
We had our tub converted into a shower on Thursday and Friday, June 25th and 26th, by one of your installers, Jason. He came from the Howell Bath Fitter location to do the installation. We had requested that the date, if possible, be moved up due to an upcoming surgery.
The shower installation is beautiful, and Jason did a fantastic job. He was very professional and showed much care to detail, and paid special attention to respecting our property as he worked. He also enjoyed showing us how he was progressing and took great pride in what he was doing. We really enjoyed having him in the house for the duration of the project, and found him to be a very congenial and well-mannered individual who was very skilled in his chosen field. He also seemed to really enjoy the challenge and task at hand.
Meeting a person of his caliber was a real pleasure for us, and we know how fortunate we were to have the opportunity to have this experience. He is a real credit to your organization which certainly goes a long way in promoting the Bath Fitter name and helping to maintain its reputation for high standards and quality workmanship. We used the shower last night, and it is terrific.
Thanks so much for accommodating our needs with the new date and for sending someone such as Jason, who made the process such an enjoyable one. Your kindness is very much appreciated, as is Jason’s knowledge and expertise in this area. We look forward to using this shower for a long time.
Jim and Andrea
Watchung, New Jersey
My husband and I selected Bath Fitter to do our bathtub-to-walk-in-shower conversion after consulting with, and obtaining estimates from, seven different companies. We believe the staff we dealt with was knowledgeable and personable. Barry came to our home to assess the location, show us the products, explain the choices, and provide an estimate; and Michael answered all of our questions in the showroom.
Although we had to wait almost 3 months between signing the contract and having the job done, we could not be more pleased with the result.
Our installer, Vladimir, was pleasant, competent, and efficient. Despite the numerous tasks involved in the job, he took time to explain what he would be doing and why. He requested our input where appropriate, and inconvenienced us as little as possible throughout the process.
He took care to protect our floors with drop cloths from the front door right into the bathroom. He removed all debris and cleaned up the area when finished. He completed the job within two days as promised.
We have been enjoying our beautiful, convenient new shower since then and would highly recommend Bath Fitter to anyone who is considering having a similar job done.
Barbara S.
In dealing with Bath Fitter, I’ve been impressed with the courtesy and helpfulness of everyone I’ve dealt with, but particularly with Nick Laycock, the technician who came to do the installation. Both days he arrived promptly, immediately set up for the day and worked right through; and when he left there was no mess for me to deal with.
In my dealings with him I found Nick to be quiet, unobtrusive, and most helpful. He gave me the benefit of his expertise when I was uncertain about the location of the accessories and his judgment was right on.
Nick’s meticulous attention to detail has resulted in good quality workmanship and I’m certainly pleased with my new step-in shower.
Eileen H.
Our recent shower remodeling accomplished through Bath Fitter of Charlotte, North Carolina is such a success that I must write to say so.
The salesman who responded to my phone call was efficient, professional, thorough, and knowledgeable. He understood our needs as older people, showed us the options, advised us what he thought best, did not try to sell us anything we didn't need, and explained exactly what we would get and when. We signed the contract, pleased, but little knowing how much more pleased we would be later. In a couple of weeks, Bath Fitter called to say that our material was ready and to make an appointment for the work.
On the day, I was surprised to see only the Bath Fitter van and one man; I had expected a crew. We had an old built-in metal shower over fifty years old and looking terrible, which I thought would daunt anyone to get out and replace. But no trucks, no crew talking trash, taking breaks, and playing radios; only Robin who covered the floor with cloths and went about his work quietly and efficiently. He sawed up the heavy old shower and it was soon gone. He put in new wallboard behind it, moved the plumbing a little bit, installed a new drain, and began to assemble a lovely new shower.
A day and a half of professional work later, the old shower is gone with no mess, no clutter, no noise and no inconvenience -- except one evening without a shower -- and not so much as one scratch on the wallpaper around it and in its place is a beautiful, perfectly-fitted glassed-in shower with grab bar and all safety features. I was simply amazed.
The price was not cheap, of course, but the quality and the workmanship are not cheap. They are just what we wanted but did not know anyone could do so well or so efficiently.
Thank you, salesman Richard and installer Robin! We will sing your praises to anyone who will listen.
Dixie and Fred
Cherryville, North Carolina
I had a stroke 2 years ago. My shower was only 32" x 32" and provided no room for my shower chair. I finally got around to contacting Bath Fitter for an estimate—one of the agencies that works with me was offering an annual grant for home remodeling. Although I didn't qualify for that, I did have a state grant that I could invoke at any time—so we put this project through on that.
The estimator that came out, Ken Mattner, was great! He was patient and took all the time I needed to make sure I was fully informed about the process and costs. He then worked with me and the agency to get everything in order so that the job could be done. He even called me several times over the weeks that it took the state to finally cut the initial payment.
The installer, Jeff Krammes, was also fantastic! He showed up on time and went over the whole job with me, just to make sure that we both knew exactly what was expected. He then set a drop cloth from my front door all the way to the bathroom so that he wouldn't be tracking crud through my home. He started work and was quick to get the demolition completed. He finished up that first day by installing the new shower base. He showed up the next morning, again, right on time. I told him I had a doctor’s appointment that morning and the bus would be picking me up by 8:00 a.m. He was courteous and said that if I needed his van moved, to just let him know. I told him his van was fine where it was.
By the time I got home, he had switched out the valve system and turned the water back on. He then had to leave to go back for the surround. He was gone about the amount of time he said it would take and returned with the surround. He brought that in, and went right to installing it. When I went back to check it out, the surround was fully installed, and he was working on the personal shower connections. We went over the seat type and its placement, as well as the accessories.
He finished up at least a half day sooner than expected. The results are terrific! I couldn't be happier with Bath Fitter and their employees!
Thank you from a fully satisfied customer.
Jim
Philadelphia, PA
We just had my handicapped mother’s bathroom remodeled by Bath Fitter out of Waterloo, Ontario, Canada. The installer, Rob, was amazing. Not only was he efficient and detail orientated, he was kind and sensitive to my mother’s needs. He cleaned up great, advised on cleaning options, and gave us other important pointers. After only a week I have already recommended Rob and Bath Fitter to many of my mother’s friends and family. In addition, the lady answering the phone in Waterloo (Helena I believe), was extremely helpful, patient and knowledgeable. This was a good experience and you have a fabulous team to be proud of.
Sandi C.
Waterloo, ON
I would like to compliment your company, and the workers who were involved in the conversion and installation of our tub to a shower unit that was done on January 13th, 2010, in our residence.
From our first contact with Jewel Mjanger on October 26th, 2009, through to follow-up service on January 29th, 2010, your staff acted in a very professional manner and created a very happy customer.
Jewel was very helpful in explaining all our options and discussing how she could meet our needs and desires. She was forthright in her comments and suggestions. She clearly understood our need to wait until after the Christmas holidays to begin the installation and was very timely in her follow-up call. Her interest in the inspection of the finished job speaks volumes about her professional concern for a “job well done”.
Our installer, Mike from New Hampshire, was quick, courteous, and willing to explain what he was going to do and when. He worked in a very professional manner, taking great care to do things right. He was timely in getting to the job the next day and was done when he said he would be. It was a very smooth operation. Both my wife and I are very pleased with the finish and fit of the installation which speaks to Mike’s abilities.
When there was a problem with the tub draining after the second use, I had to call Jewel on her cell after business hours. She returned my call that night and said she or someone from the office would get back to me the next morning. Miranda called and said she would get someone on the problem as soon as possible and Duke was able to squeeze us into his schedule that same day. Miranda called us twice to assure me that your people were on top of the issue and it would be handled in an expeditious manner, which it was. Duke came out to the house, solved the problem and also gave me useful information about toilet replacement. All in all, you should be very proud of the job your people have done on our project. They are professional, caring, knowledgeable about their business, and a pleasure to work with. I have no reservations about recommending your company to anyone, for I know they will be treated just as well.
Thank you again for a job well done.
Murray C.
From sales, to administration, to the day of installation, what I was told would happen, did happen. The finished product looks just like the brochure!
The installer did a great job of protecting my carpeting by putting drop cloth from the entry to the bathroom work site. He cleaned up after installation; almost like he wasn’t ever here!
Richard Bortolussi
California
I am writing to let you know that I am a very satisfied customer.
From my first phone call to the end of the job, Bath Fitter did everything correctly and on time.
The greatest asset Bath Fitter has is employee Jack Kramer. He represents the company with his utmost respect, his quality workmanship, his cleanliness, and great customer service.
I want to let Bath Fitter and Jack’s boss know how good Jack is at his job.
Thank You Jack Kramer, and good luck.
Framl J.W.
Batavia, Ohio
Our tenants are delighted with your product and the skilled installation of the tub/shower liners.
We are impressed with your company's professionalism through the complete cycle – estimate preparation, installation coordination and the installation itself.
Steve, the installer, along with his skills, efficiency, and commitment to quality, also demonstrated sensitivity to the tenant's needs – something very unique in today's hectic environment.
So in all, your product and work are beyond expectation as it was when your company installed two similar units at our property.
Your team leaves a very high water mark for your competition to achieve.
Bob W.
Scarborough, Ontario
I want to thank your company for the quick service for the repair that I requested. The repair man arrived on time and fixed the problem quickly. I am very satisfied with his work. Bath Fitter is a very good company and I always praise you to all my friends. Thank you again!!!
Dolores V.
Philadelphia, Pennsylvania
This is just a short note to thank you for an excellent installation of our new tub as part of our bathroom remodeling project. The whole process took about 4 hours including the cleanup. Your installers, Dan and Justin, were professional, courteous, and pleasant. All of our questions were answered promptly. Both of your technicians did a fantastic job, and we would highly recommend them to anyone.
Thanks for a job well done. We are so very pleased with our new bathroom.
Sandy & Pete W.
I had Bath Fitter come out to give me an estimate, and I already had in my mind what I was willing to pay. I thought $2,500.00 would be the max! After all, it only cost $5,000.00 to remodel the whole thing 3 years ago. But, my shower was cheap and was falling apart. After hearing the pitch I had to have what you were selling no matter what the cost. Gary helped me make decisions I wasn't even considering. And your business practices, along with the lifetime guarantee, are unbeatable. A shower that needs little cleaning, with no mold? I am so glad to see a company doing business this way! Way to go!
Dana
Madison, Alabama
When I retired as a construction manager I had accumulated some good habits about business: educate yourself on the product and installation, get bids, and form an opinion of the people you will have doing the work. Bath Fitter was able to fit our unusual tub shape, took the time to show me how great the materials were and gave me an accurate estimate of what it would cost. You even made it to all the appointments on time, which is important to me. All of your people earned (my) confidence in your company and you never let me down. The tub and surround look and fit are great, and your installers did exceptional work. We also appreciated the courtesy of your follow-up. I would have no problem recommending a Bath Fitter system.
Charlie S.
Illinois
I want to thank Bath Fitter for an outstanding job! My fiancé is a carpenter and he gave Mike, your installation guy, one of the best compliments from one to another that one could receive.
Jewel is very professional, always easy to get a hold of, and even on her days off she stayed in contact with me through the whole process, which I might add, was very quick!
We only have one bathroom and could not have done it without Bath Fitter’s one-day installation! I love how easy it is to keep clean and shiny, just like brand new! My kudos to the whole staff at Bath Fitter – thank you so much for everything!
The Herings
A company’s true value can be measured in a number of ways. None however are more important than service after the sale. In all too many cases businesses are more than happy making the initial sale, but perform miserably when service is needed afterward.
This is not the case with Bath Fitter of Ocala, Florida. Having made a sizeable investment in remodeling our master and guest baths in June of 2007, we needed something corrected in our master bath and so I called and talked to Melanie, our customer service representative in Ocala. Not only did she remember me after all of this time, she actually showed a rare eagerness to see that the situation was rectified.
What helped us decide to do business with Bath Fitter was their Limited Lifetime Quality Assurance Product Warranty. It clearly states “We will repair or replace any defective unit at our discretion at no charge.”
Melanie immediately scheduled an appointment a week later for their head installer Henrik Duirlin to come out and assess the problem. Henrik arrived on time and was the most pleasant service tech I have ever met. He walked in, assessed the situation and determined that the entire master bath walls had to be redone. He spent most of a full day doing just that.
What impressed me the most was the fact that I didn’t need to do any campaigning or negotiating with this company, I merely made a single phone call and couldn’t have had a more pleasant outcome.
Needless to say, the job turned out excellent. My wife and I couldn’t be more pleased. We would recommend Bath Fitter to anyone that has a bathroom remodeling project and is looking for a totally water-tight product and installation..
David K.
When I requested someone from Bath Fitter to come and give us an estimate, Faye Corrigan responded.
As my husband had just had surgery for rectal cancer, I needed to replace our bathtub with a low access shower which he could use, as soon as possible.
Faye was very professional in informing me about Bath Fitter as it applied to our specific needs. As well she was very empathetic to the stressful situation we were experiencing. I am sure she did all she could to expedite the time frame between placing the order and installation.
Wade and Scott, the installers, were excellent. They went above and beyond in preparation and clean up.
I might add that we did get another estimate from another company. Their estimate was considerably more money for considerably less product.
Finally, we want to thank Faye for entering our name in the $500 draw.
Thank you to Bath Fitter for our incredible luck in winning! The whole experience from start to finish was nothing but positive.
Win
Saskatoon, Saskatchewan
This is a letter of praise for the team from Chicago that came in to install our walk-in shower, after the franchise store in Grand Rapids, Michigan, suddenly closed! Also, to the credibility of Bath Fitter and your standing behind your product and service.
Mr. Messere, as head installer, was just outstanding! His attitude, work ethic, and follow through were beyond expectation. Mike’s communication skills were superb. He kept us informed on what was happening, when parts were due, etc., and when he was coming and going. We were very fortunate to have him as our installer. Your Chicago team came a long way, and delivered us just what we were promised!
Also, working with you, Melissa, and Jean from Bath Fitter in Tennessee was wonderful; it allowed us to settle down from all the uproar and hassles (from the time our installation had “issues”). We really appreciated your balance and kindness Connie, and felt we were being well taken care of.
Would you please make sure that Mike and his immediate supervisor are notified and sent a copy of this letter? Thanks in advance.
Clifford and Virginia M.
A nice lady named Amy Morrow came, took measurements, and gave me a price. After more checking and thinking it over, I called and placed the order. In about three weeks Glen delivered and installed the shower. I love it. Glen did a marvelous job with the installation. Since then I have had Amy and Glen from Bath Fitter install another over my tub in a second bath. I am extremely happy with both. I highly recommend them for all your conversion needs. points.
Lee
Powell, Tennessee
Hi, I just wanted to take this opportunity to tell you how much I love my new tub surround. It was installed on 5/20/09. It looks like a different bathroom. I find myself standing and looking at it several times a day. The installer did a beautiful job. He put in a lot of hours that day but it all paid off. The process that you have to heat bend the walls was quite facinating. Its no wonder you advertise that yours is the only one piece surround around. Your salesman, Rick Austin was great. He has such a great personality that I would buy a surround from him even if I didn't need one! All kidding aside, my experience with your salesman, plumber and installer were quite painless. I would highly recommend your company and give you the highest grade on all points. .
Susan
Lansing, Illinois
We are very happy with our new Bath Fitter. The installer was very polite and did a good job.
Bert C. W.
I would like to mention that your installer Craig did an exceptional job and we were very satisfied with his knowledge and with the speediness of the work involved. He is an exceptional asset to Bath Fitter.
Again, many thanks and all the best for the upcoming Holiday Season!
Wishing you a Merry Christmas and a New Year filled with happiness.
Mark and Cathy
We wanted to drop you a quick note to express our satisfaction with our recent Bath Fitter purchase. Your estimator was very helpful and friendly. His no-pressure approach and extensive product knowledge were instrumental in our selection. Your installer also worked with energy and enthusiasm and faced a few unforeseen events with professionalism and skill.
Frank and Tracie
Florida
I just love the look of my beautiful new bathtub. Six hours in and out – and all was done correctly and cleanly. Thank you all.
Darryl P.
Manitoba
Thanks so much for helping us achieve the perfect bathroom for us !!! The sales person Bill Kanary and the installer Ben were great! We will be spreading the word!
Colleen, Brittany and Agnes
Nova Scotia
I sent a thank you note to the Bath Fitter out of Sacramento. They just finished our bathroom. The job went just like (the estimator) said it would. You have some really great people working for you. We just wanted you, the home base, to know how pleased we are.
Don and Elaine
California
Tell us your story! Send an e-mail to: happycustomers@bathfitter.com
Become a BATH FITTER success story today. You’ll want to write a positive review of bathtub liners by BATH FITTER. Call us at 1-800-892-2847 or contact us to set up a free in-home estimate. You can also find a BATH FITTER location in your area.