BATH FITTER Reviews from Happy Customers
The best way to see if a new acrylic bathtub, replacement shower or shower conversion is for you is to hear reviews on what BATH FITTER customers have to say about our products and service. Here are some BATH FITTER reviews to help you get a feel for all that our bathroom renovation company has to offer.
We had a bathfitter tub and shower installed at our house; the price, product and service were outstanding! I cannot fault these folks in any way. They showed up for the presentation on time with knowledge and brochures, answered questions, arranged financing and scheduling. The installer showed up on time in the early morning and worked throughout the day to ensure the tub and enclosure were installed correctly and then cleaned up his working area within the house and in the outside areas where he worked prior to the install. I am more than happy to recommend these folks and this business to anyone interested in improving their bath area!
Just wanted to let you know about the sales and service on bathtub removal and shower installation. Frankly, we never believed for a moment one day installation was possible... But we were both amazed at the good sales presentation and the installation both were professional and execellent. Your installer was better than I expected and so was his work. He did not waste any time and the job turned out very nicely. We are very pleased with you and your staff. Tell the
installer, he was very very good with the work and believe it or not, finished in ONE DAY..... Can not say enough about the service we received. Hope you have many more sales ...
Jimmy I. Jackson, MS
My wife and I thought about a remodel on our guest bath. It is full sized and served as a main
bathroom. We did an addition to the house with new master suite, master bath, dining room and
private relaxation area.
The remodel that Bath Fitter performed made the guest bath rival the master bath. The difference being
we installed a non-tub, full shower with domed ceiling. The domed ceiling is a recommendation I would make
if you are doing the job. I really makes the shower "pop" I liked the finished look the dome gave. The materials
used were first quality. I worked as millwright for 23 years before moving to supervision for the final 12 years of my
employment with a major Chemical Company.
They demanded excellence in the work quality, if not right, make it totally right. The quality of the materials used,
and the expertise of the installer impressed me very much. The installer had to be a person of several talents.
Plumbing and the ability to completely remove everything to the studs then rebuild
out, and put the finish on was quite nice to see quality work still being done. I am very proud of our guest bath
I would recommend Bath Fitter for any bath related job you need. The installer was very particular and did the
job to my approval. He stayed until the job was finished on the 2nd day. Both days the cleanup was great to see
that this is still demanded by Bath Fitter. I thought the price was a little high but you don't get quality on the cheap
in my opinion.
Well pleased with our decision, it just seems to catch your eye for a 2nd look.
Jim and Joan.
Tupper Plains, Ohio
To Whom It May Concern --
I don't often write letters like this one, but I just had to let you know how happy I am with my new shower. Bath Fitter is absolutely wonderful from start to finish.
But one of your greatest assets has to be your installer, Michael Brunetti, who installed my shower in South Daytona, Florida about a week ago.
Wow! Talk about going above and beyond! My shower is huge and it was a challenge to say the least.
Everything was finished and looked great except for a couple of pieces of trim that just didn't look right when installed.
Michael could have left it at that -- it was what I had ordered after all. However, Michael took it upon himself
to explain to me why the trim didn't turn out the way I expected. He returned the next morning (a Saturday) on
his own time and in his own vehicle and replaced the trim to make it look better. I asked him why he did this and he told me that he didn't
want his name on anything that wasn't exactly perfect and wanted to be sure that I was completely satisfied with his work.
Well, you just don't find that kind of work ethic anymore and I was tremendously impressed with this young man. He is obviously a man with
great values and he is a fantastic representative of your company.
I hope Upper Management at Bath Fitter takes notice of this employee - your company and your reputation couldn't be in any better hands.
Mrs. Joyce B.
My mother-in-law , Jean Braus (93 years old) desperately needed her bathtub replaced with a walk in shower. We first contacted Rebath, as we knew someone who had a franchise in a different territory. I was shocked at their estimate and went looking for an alternative. We found bathfitter, and had them come in for an estimate. The estimate came in at HALF of the Rebath price. We went ahead and contracted with you. EVERYONE we dealt with at your organization was helpful, cooperative and professional. Eddie Marji, Liz and Dianne were terrific. The installer was great! (you were wrong, however, on your estimate as to how long the job would take-you said 2 days it only took one). The real test came when my mother-in-law took her first shower in the new addition---SHE LOVED IT.
I am in a service related business, and know how important quality and customer relations are to our success. You are to be commended !!!
To Whom it May Concern,
I wanted to send a quick email to thank Bath Fitter for the wonderful job completed at our home today in St. Louis, MO. My husband and I worked with Mike our sales person to complete the deal. He was very straight forward and explained all of our payment options. Mike was very capable and willing to help in any way he could, and even made an extra trip to our home to ensure the correct size was being used for our tub. Travis was on our doorstep at 8am and did not stop working until 5:30pm. He was very courteous, polite, and efficient. We are so happy with the finished product!!! Thanks again to Mike and Travis for making this a painless process with a fabulous result. We will be recommending Bath Fitter to our friends and family.
Rachel and Sean M.
I LOVE my new shower. It came out even better than I thought it would. The workmanship & finishing touches were professional. I have already talked Bath Fitter up to several people at my job. Thanks for delivering even more than you promised.
Just had to say how happy I am with my new tub and shower! I contacted Dan in Warren RI office and he and Diane made it very easy to do business. A special thank you to the technician, Rodney, who was completely professional, polite and a great worker. I will not hesitate to recommend Bath Fitter to anyone I know that is thinking about remodeling.
Thanks again from a happy customer!
I just had Bath Fitter in to replace my 50-year old bathtub with a brand new white shower cubicle with sliding glass doors . . . what a difference! I feel like I'm living in a five-start hotel! Everything that you supplied was of a very high quality - even better than I expected - and Steve (the fitter here in South Florida) did an amazing job - he is a credit to your company . . . very professional, very friendly and very fast! Overall, I couldn't be happier and will certainly be recommending you to others!"
Lighthouse Point, FL
I just wanted to take the time to tell all of you who are reading the "happy customers" section that everything you are reading is absolutely true - and more.
We have a huge master walk-in double shower that over time became extremely moldy and mildewed. It was because when the house was built the floor of the shower was not pitched; consequently causing a build up of mold and mildew, that no matter how and with what it was cleaned always managed to reappear.
When Neil -our estimator- came out to look at the job, he noticed right away what the problem was. He told us what the installers would do to eliminate the problem, and was extremely good at designing our new shower.
Our two installers, Eric and Brian, were absolutely fantastic and extremely professional. The care they took with the rest of the bath - laying throw blankets and padding from the front door to our bathroom was amazing. Their quality of work was beautiful and the cleanup was incredible!!
Needless to say, my husband and I are extremely happy with our new bath, and spend a lot of time in the shower:)
Thank you, Bath Fitter, for an amazing job.
Two extremely happy customers.
Bob and Sheila F. Port Orange, FL
We would like to thank the gentlemen that installed our unit today. They were very fast and very neat. They left no mess at all. They explained everything to us as they worked. We love the way it looks. We have to wait 24 hours to try it out and can't wait. We will be calling Bath Fitter again when we get ready to remodel our 2nd bathroom. Thank you. Thank you. Thank you.
A year ago I made a sizeable investment in remodeling our master bath. I had Bath Fitter install a bathtub liner and wall enclosure to cover the old tiles and tub in my home. I have had some problems with the original installation and I needed some things corrected. I called to talk to our customer service representative. After an unacceptable repair attempt Bath Fitter completely removed and replaced the entire original bathtub liner and wall enclosure.
I’m very pleased with the outcome of a job well done. Because of the professionalism and technical skills of your employees and the reliability of your company this is the 2nd remodeling project I’m having done by Bath Fitter. Your business practices, along with the lifetime guarantee, are unbeatable.
I have an older home and unfortunately the previous contractor did a poor job enlarging a powder room to a bath with a corner shower. The walls and floor were not plumb or square. The result was a worse problem than when he started it.
What helped us decide to do business with Bath Fitter again was their Limited Lifetime Quality Assurance Product Warranty. It clearly states “We will repair or replace any defective unit at our discretion at no charge.” I am so glad to see a company doing business this way!
I love a shower that needs little cleaning, is easy to keep clean and shiny with no mold, just like brand new! My new shower is floor to ceiling and plain white. I love the clean lines, the faucet, and the shampoo rack...everything about it.
I want to thank you for the great job performed by Scott & Sean. I’m very impressed with the professionalism & technical skill your technicians displayed while working on my bathroom remodeling project. They were very careful when bringing in materials and tools and were meticulous in removing all debris, and overall, truly a credit to your organization. They were very friendly and knowledgeable in the product and how to look after it. They are genuine and amicable gentleman and we enjoyed doing business with them.
During the whole process I had the feeling that I was special, a tribute to the people I was in contact with and the way I was treated. Please make sure these people are singled out for recognition. You can have a superior product, but you won’t have success without people like Scott & Sean.
Bath Fitter not only met their obligations but exceeded my expectations. Work was done when promised. It turned out perfect after a great deal of work from your technician, who cared about his work and wanted to make it look as good as he could. Even though he ran into some unforeseen plumbing problems because we have an older home and the original plumbing had not been done correctly, he took his time and did everything the right way.
I want to let you know what a great experience we had with our local Bath Fitter at in Allentown Pa. I would recommend Bath Fitter to anyone living in the Lehigh Valley area. I would, without reservation, recommend Scott, Sean and your company team to all that I know should they be in need a bath restoration. Thank you for having them service our needs.
I would like to express my extreme pleasure and satisfaction with the service provided me by your installers Scott & Sean. Also, to the credibility of Bath Fitter and your standing behind your product and service.
Thank you, once again, for every aspect of your professionalism
Sincerely, Sandy B.
We wish to express our sincere appreciation for the smooth and efficient work of your installer, Gerald. We have an older bathroom with glossy tiled walls. The previous owners did not tile behind the old vanity which we will be removing. The installer was kind enough to save some of our tiles around the tub intact so we can re-use them around the new vanity. We would never have been able to match them.
Thank you again!
Barb and Len
I have an older home and unfortunately the previous owners tried to do things themselves. The result is often a worse problem than when they started it.
Bath Fitter not only met their obligations but exceeded my expectations. Work was done when promised. It turned out perfect after a great deal of work from your technician, who cared about his work and wanted to make it look as good as he could. Thank you Richard S.!
I would recommend Bath Fitter to anyone living in the province of New Brunswick.
To whom it may Concern:
We would like to express our extreme pleasure and satisfaction with the service provided us by your Estimator, Neil Norman. He was such a knowledgeable, genuine and amicable gentleman and we enjoyed doing business with him.
Our three bathrooms were amazingly improved and have really added to the beauty ad serviceability of our home.
We would, without reservation, recommend Neil and your company to anyone.
Thank you for having him service our needs.
Several years ago I had Bath Fitter install a bathtub liner and wall to cover the old tiles and tub in my home. I have been very pleased with the outcome and it is still as good as new after several years. My neighbor came over and took a look and liked it. He has a rental house and the tub has been resurfaced a couple of times and has decided to contact you to come out and give him suggestions of providing a new tub and wall for him. I gave him the grand tour and hope he is as happy as I have been with the outcome.
Linda - Smyrna,GA.
Good evening. We just had our old bathtub and surround replaced by Bath Fitter and I just wanted to say how pleased we are with the product. It looks so much nicer than we thought it would look. The installer did an excellent job installing and cleaning up after himself. He was very friendly and knowledgeable in the product and how to look after it. I would recommend this company to family and friends.
Lynda – Coldwater, Ontario
I just had a new shower installed by your team in Holly Hill, FL. Needless to say I am thrilled with the outcome. Everyone from Annette the estimator, to Rico the installer, to Crystal the scheduler/coordinator were totally professional and made upgrading to your superior product easy. During the whole process I had the feeling that I was special, a tribute to the people I was in contact with and the way I was treated. Please make sure each of these people are singled out for recognition. You can have a superior product, but you won’t have success without people like Annette, Rico and Crystal working with your customers.
We just had a beautiful shower installed and we are very much pleased in the construction and the beauty of it. Your installer was very professional from beginning to the end, including cleaning up. We would not hesitate in recommending “Bath Fitter”
Rita and Reg Hatch
We want to personally give you a big thank you for the tremendous job you, Patsy and the rest of the crew performed in our bathroom. We could not be happier with the results. Your compassion and drive to get the job completed in a timely matter did not go unnoticed. I will recommend you and your team to all that I know should they be in need a bath restoration. You and then the entire crew were friendly and professional. It is with great pleasure that you may with my permission, use us as a reference for any future clients should they request one. We will notify the Veterans Administration of your performance and while we know they personally can’t tell a Vet where to get a Bath remodel done, they will know with assurance that should they grant another vet the opportunity for a bath up-grader, that they can pay for the service without reserve.
Again thank you for taking care of our needs,
Jim and Judy Abbott.
Thank you for bringing the plumbing problem to a resolution. I have referred your company in the past and will continue to do so. It is clear that you stand behind your word.
My new shower is floor to ceiling and plain white. I love the clean lines, the faucet, the shampoo rack...everything about it. Rick, the installer, was congenial and courteous and a true asset to the professionalism of your company. He made sure everything was perfect and even followed up with a phone call several days later to be sure I was happy.
I am so pleased I chose your company to install my new shower. You have a very satisfied customer in me and I have been touting your company to everyone when it comes up in conversation. What a great job! That's such a nice thing to be able to say these days.
Virginia Beach, Virginia
This is only the second fan letter that I have ever written – and the first was to the Beatles in 1965… Both my husband Joe and I think Bath Fitter is great. From the first time we started to discuss the process, (the estimator) was helpful, thoughtful and honest. The gentleman who installed our unit was also terrific. He even cleaned up after he was finished. The unit is gorgeous and we are very grateful. You can certainly use us as a reference.
I am so happy! OMG, my new shower is so gorgeously beautiful!!!! Chris Vogan, my installer, was such a nice, friendly, young guy, and did a stupendous job! Wow! Wow! Wow! He just finished and I have never been so pleased with a job, and our home has been completely torn out and remodeled to the studs, so I have experience with workers/installers. I have not one even slight complaint or question. He was so personable, I enjoyed him being here, and he cleaned up nicely too! I have to wait 24 hours to use it, but it looks so nice, I just want to sit and look at it. Thank you for a job well done; Happy New Year! I will be speaking the Bath Fitter name to any and everyone who will listen! You should make magnets for customers’ cars that say "Ask me how pleased I am with my Bath Fitter bathroom!" Or set up a booth at local WalMarts once a month. If this economy is affecting you, I want to tell everyone, "Use Bath Fitter".
Ford City, PA
I just had my Bath Fitter shower installed today and it looks fantastic. I moved into my home in Irondequoit 3 weeks ago and it was clear that my shower was unworkable. I had seen some Bath Fitter commercials and my cousin was talking about you over Thanksgiving, so I called. Leo was very helpful in helping me decide on my options. Chuck did the installation and he did a great job. Not only did he do the installation, but he found a leaky, corroded pipe that I never would have found. This would have definitely caused me big problems in the future if he hadn't found it and fixed it so I'm very thankful. I appreciate the attentiveness, from my first contact with Valerie to the installation with Chuck, and I will definitely recommend you to anyone.
We have yet to use our new shower unit as installation has just been completed, but we just had to drop everything and make sure we expressed how happy we are with the results of our bathroom remodel! Your sales representative Scott Thompson was very helpful with our choices for replacing our tub/shower unit with a beautiful replacement shower, and he booked the installation as soon as possible after seeing our desperate situation with tiles falling down.
We also can't say enough about your wonderful installer, James Gilbert! He was respectful enough to call ahead of time and to recheck some changes we made after talking to Scott. He arrived promptly and didn't waste any time tackling the job at hand! In no time, he had the old tiles taken down, tub split up, and everything hauled out. In just a few hours, our beautiful brand new shower unit was created, and what a difference it's made. The bathroom looks much larger and more contemporary! James IS A STAR! So personable, respectful, and professional! He's got it down to a science! If all your installers are like him, you can change your tag line to LESS THAN ONE-DAY BATH REMODELING!
From very impressed and satisfied customers.
Jeff and Ruby
We love the employees you hire! Thomas noticed my son's drum set when he asked to use another restroom in our house...he played for us (at our request) – how awesome! We love the family/friend aspect that we experienced.
Gregg and Teresa M.
We recently had our tub and shower remodeled by Bath Fitter, and we were very pleased with the results. Our bathroom looks entirely different now. The tile and tub insert look great. The job was done in one day just as advertised and it was very well done.
We’d like to take this time to thank our installer for doing such a great job. Gerald Dietz was the best. Not only does his work look amazing but we couldn’t have had a better person come in to do the installation. His work ethic is second to none. He was most personable and professional. He made the entire experience all the more rewarding. He is a true asset to your company!
Thank you Bath Fitter and Gerald Dietz!
Robert &Christine R.
I saw the BATH FITTER commercial and decided that was what I wanted for my bath. I wanted to remove the old tub and put in a full shower because I have small children and a handicapped son who has trouble lifting his leg over a conventional tub.
Wow! I was lucky enough to get it done just before Christmas. The BATH FITTER people are so friendly and so very professional. The project was done in a day and a half! The shower is absolutely beautiful and I have showed it to many people here in town. I'm completely delighted with it and would welcome BATH FITTER back any time!
We want to let you know what a great experience we had with our local Bath Fitter at in Mishawaka, Indiana. About 11 years ago, Powers Bath Systems installed an acrylic overlay on our steel tub. About a month ago, after finding water in our pantry and bedroom closet, we discovered this overlay had failed, the steel tub had rusted out, and water was leaking into other rooms every time we used our tub. We called Bath Fitter, and the salesman, Derek, was very knowledgeble and helpful. He did not pressure us at all, but presented your product and gave us a very good feeling about the reliability of your company. This past Saturday, we had our new tub and surround installed, and we are so happy with the finished product! Our installer, Mike, who works out of the Valparaiso office was so professional, and did an absolutely beautiful job. Even though he ran into some unforseen plumbing problems because we have an older home and the original plumbing had not been done correctly, he took his time and did everything the right way. These plumbing problems caused about twice the time to complete the plumbing portion of the job, but he was still able to complete the work in one day. We were so impressed with the clean and neat job he did, and with his professional attitude. We absolutely love our bathroom, and will certainly recommend Bath Fitter to anyone. Thank you!
I have worked in customer service for most of my adult life and you certainly impressed me. I wanted to let you know that the installer was superb! We have a Bath Fitter masterpiece…absolutely beautiful. The man was very neat and even cleaned up the dust. It was a great experience all around.
Jo Ellen M.
Last week we purchased a bathtub liner for our daughter and had it installed without her knowledge as a surprise.
The cooperation your company gave us was fantastic. Our daughter and granddaughter knew nothing about this project until they arrived home from our granddaughter’s dance class.
I was able to walk in behind them. Our daughter went upstairs and started yelling, “Oh my God, oh my God, get the phone, get the phone!” Our granddaughter thought there was an intruder upstairs or maybe a mouse! They were the happiest two people in the world.
From the first time I called your company, I received your full attention. Everyone was on time and did everything that they said they were going to do. The salesman was very professional and knowledgeable. The installer, Rodney, was prompt, courteous, and did a professional job from start to finish. You should all be congratulated.
Tom & Janice L.
Mound City, Kansas
Regarding the installation of a bathtub and enclosure in our residence on August 17th, we, my wife and I, would like to express our utmost satisfaction of a job well done.
The installer, Jota, appeared at the appointed time and presented himself in a most professional manner. He not only worked diligently, but was friendly and courteous in his answers to all our questions. And, I might add, he was very tolerant of my role as “sidewalk superintendant”. He was very careful when bringing in materials and tools and was meticulous in removing all debris, and overall, is truly a credit to your organization.
We are most pleased with the resulting appearance and your completion of the installation “in one day”.
Sally and Harry
St. Augustine, FL
I am returning the warranty registration card as requested by you and your installer. I do not have a computer so I hope snail mail is satisfactory. If the quantity of years without problems is equivalent to the quality and beauty, you have a very happy, happy customer!
I want to thank you for the excellent job you and your crew (Kevin and James) are doing under difficult conditions here in the jail in Georgia. The end result of your efforts is exceeding our expectations. The renovated showers are now 100% better - clean, sanitary, pleasant to use compared to the old conditions.
We especially like having a salesman like yourself show such an interest in the job. (I think you've been here about four times.) You're definitely not a guy who simply sells the job then disappears.
Two years ago we had Bath Fitter install a new tub and surround, and it still looks as good as the day it was installed. But what I wanted to say was thank you for the non-slip coating in the tub. In my old tub I fell – my feet just went right out from under me. With the non-slip coating in the Chateau 15A25 I've never felt so sure of my footing. Thanks Bath Fitter for the safety I experience.
South Ohio, Nova Scotia
We had to get a new bathtub, so I called Bath Fitter. A sales person came out, showed us what they offered, we signed a contract, and I was told that it could be at least two to three weeks before the installation. The very next week we got a call saying our tub was in and they would like to come out the next day. The installers came out and within a few hours our tub was installed. They cleaned up, and guess what, we are completely satisfied. The installers, Johnny & Jason, were great. They have great people skills, and I could not have asked for two better guys. Our bathroom is great! Thank you Bath Fitter!
I would like to let you know that our first contact was with your Estimator, Mark, who was extremely helpful, polite and patient in giving us details of options available. He was also very knowledgeable about your product. This good experience was made even better during and after the installation was completed by Tony. He was neat, polite and most importantly perhaps, very efficient at what he was doing.
It was really a satisfying and pleasant experience dealing with these two people and left us with the feeling that at least one company lives up to its advertised promises to provide reliable and efficient service to the public.
When a tornado ripped through town, we stood in the bath tub to wait it out. Our home suffered severe damage, but our Bath Fitter bath tub remained intact! We credit Bath Fitter for saving our lives that day.
The Danners, Indiana
My husband and I want to congratulate you on the wonderful product you made and the efficient employee you sent to remove our tub and install the acrylic replacement. We expected to see 3 or 4 men (of course 1 of him makes 3 or 4), and saw only one, but he was efficient, worked diligently, and completed a beautiful shower in the 2 days promised. We are very pleased with our product and will certainly tell our friends.
Your estimator, Neil Norman, was very knowledgeable and helped us plan every detail.
You really need to advertise more—we’re glad we saw your picture and brochure!
Margie and Don
First we want to apologize for not writing to you on our satisfaction right after the tub was installed. Time seems to get away from us and before you know it it’s four months later.
We cannot express how pleased we are with our Bath Fitter tub. From our first visit with you to yesterday when I cleaned my tub, you were very thorough with your presentation. You were very helpful in helping us choose the best features for our tub that the entire family would enjoy, and in helping us stay within our budget. We can’t say enough about the installers – they were polite, respectful of our home, and very particular with the installation, making sure everything was perfect.
One of the good things about not writing you right after the installation is because of an incident we had a few months following. I had taken a half day off work to relax at home and spend some time in the pool with my kids. I came in the house for a drink only to find water pouring through my kitchen ceiling, right under my bathtub. We had no idea where the water was coming from but seeing it was just installed by Bath Fitter, we called you. This is where your customer service shines. Stan, when I called you in a panic you quickly assured me you would have someone get right back to me. I was contacted by Tom and within a short time Waterworks was at my home. He identified the problem (which had nothing to do with the Bath Fitter tub), which was related to a cap on the drain pipe. He quickly fixed the problem.
Every company is good at making the sale, but are they there when something goes wrong? Bath Fitter was there for us and quickly took care of the problem. We are extremely pleased with the customer service we have received.
Our bathroom is beautiful and we can’t thank you, the installation team and Waterworks enough for a very pleasurable experience.
Dave and Carol S.
Rockland Road, Tonawanda
Bath Fitter lives up to its promises. My bathroom is amazing now and it only took one day! From start to finish Bath Fitter is an excellent company to work with. My only regret is I didn't get the rest of the bathroom done by Bath Fitter.
Thank you for the great work.
I just wanted to thank you for such a great job installing our new shower and how terrific everyone in your company was to work with. From sales to installation, your company can't be beat. Thank you.
This is just a note to let you know how pleased we are with our new shower. We went to Stoneham and were shown our options. Kathy showed us around and explained the process. She set up an appointment for Greg to come to our home, to take measurements and explain the process and cost.
Greg did that very well and with the choices he gave us we decided to eliminate the bathtub and have just a shower put in. He also helped us choose the color, and asked what else we wanted, for example, a seat, grab bar, etc. At that time we decided to go with it and were told it would be six weeks before installation.
Six weeks later they were at our home and ready to go. Jeremy was the installer, and we cannot say enough about how professional he was. He did a great job – he did run into a problem with our dryer vent, but he took care of the problem. The finished product is beautiful and I cannot tell you how pleased we are.
We will recommend your company whenever we can.
Thank you all again for the great job.
Merle and Rachel G.
In August of 2009, we had Bath Fitter remove the bathtub in our master bath and install a full walk-in shower. We wanted to wait a reasonable time before submitting a review because we felt that most problems would surface within the first several months. We’re happy to say that there are no problems to report.
The installation was completed in less than two days and the installer (John) was truly a "jack of all trades" – and a master of all the trades needed for our installation. He is a true craftsman, which is indeed rare these days.
The materials and workmanship were top-of-the-line. Cleaning is a breeze and it looks terrific. We wish we had done it much sooner. But probably the biggest plus, as we get older, is that when we step into the shower, we think about all of the risk we avoid by not having to step in and out of a bathtub each day.
I don’t know how good the competition is but they have a long way to go to top Bath Fitter.
Frank & Judith G.
Many thanks for re-caulking our tub enclosure. It has been 10 years since we had it installed and we were extremely pleased that your company is still committed to great workmanship and service.
As you may know, we recently had your company install a new wall-covering and a bathtub at our residence. From the very beginning, this renovation was done very professionally by your representatives.
Your estimator, Jim Fitzgerald, made our initial contact with Bath Fitter very comfortable. Jim was very easygoing which set the stage for easy dialogue in reviewing our needs. He provided various options for us to choose from. He never pushed. He answered all our questions. He helped make our decision to have Bath Fitter install the product easy.
On the date of installation, your installer Dave Stracuzzi arrived and proceeded to begin the installation process. As Dave went about his installation he was always available to answer any questions we had regarding the project. He was always cordial and helpful when responding to any concerns we had. Not only was his personality great, his skill at installing the project was amazing. Non-stop, Dave did his work in a very professional manner. His singing while he worked was an added bonus for us.
It is with sincere thanks that we want you to know of our complete satisfaction, not only with your product, but with the professional representatives of your company. Jim and Dave complete your Bath Fitter team.
Bob & Sue
Toms River, NJ
I just wanted to let you know how pleased I am with my new bathroom. Yesterday, an installer named Mathew arrived promptly at 8:30 a.m., I handed him my keys, and I left. When I returned from work at 4:30 p.m., I was awestruck with the new look.
We were very pleased with the bath remodeling job that Jeff M. and Jason performed in our bathroom. They were professional, personable, and left the bathroom spotless.
I have only one word to describe my experience in retaining Bath Fitter to renovate my bathroom shower/tub unit: excellent. The entire team was nothing less than excellent. In doubles tennis, it is said that a pair is only as strong as the weakest player – so too in contracting. With respect to Bath Fitter, EVERYONE (and I stress EVERYONE) was excellent. The estimator, Tom Thomas, was professional, respectful and reasonable:
Professional – he provided me detailed information with respect to the work to be done (e.g. a sample of the valve to be installed).
Respectful – he did not walk throughout my home in front of me, but rather let me guide him throughout my home and did not make any marks on my walls as your competitor's representative did.
Reasonable – he provided me with suggestions that were reasonable and did not leave me with the perception that he was attempting to sell me something I did not want in order to inflate the contract price.
Gerald, the installer, was extremely hard working, and did not mind in the least having me observe his duty. It is my view that this installer (and I apologize if it was not Gerald) did not perform a job, but gave a performance. The work he did, and the extra steps he took, made his work vastly superior to another contractor I had retained to renovate my other bathroom. I probably would have retained Bath Fitter for that job, but it was regarded as being too difficult for Bath Fitter. The receptionist was cordial and professional, and I can only recall that Bath Fitter is the only contractor I ever had whereby there was a follow-up call after the estimate.
I have had unpleasant experiences with contractors; however, Bath Fitter was not one of them. I only have the highest praise for Bath Fitter and recommend Bath Fitter to anyone considering the renovation of their bathroom.
While Bath Fitter had installed my shower unit professionally, I also appreciated the other service that Bath Fitter provided as part of the contract. For example, the provision of a bathroom cleaner, a list of recommended cleaners (which included a vast array of products and not a limited number of products produced only by Bath Fitter), and the lifetime warranty. All of these aspects enriched my experience with Bath Fitter.
Once again, my experience with Bath Fitter was nothing less than excellent and I wish Bath Fitter continued success in the future, not only because the entire Bath Fitter team deserves it, but to ensure that if I need future bathroom renovations, Bath Fitter will be there.
In this day and age, so many people are quick to complain and slow to praise. I want to take the time to let you know that my experience with Bath Fitter was amazing...the installer arrived right on time and did a great job. He went above and beyond the call of duty in making sure my bathroom was done correctly. The finished product is BEAUTIFUL. I am one satisfied Bath Fitter customer and will be recommending you to everyone I know.
Cheryl L. Overman
We just wanted to let you know how pleased we are with the work done at our home by your technicians Danny, Billy, and Bruce of the Arlington, TX location. They arrived on schedule, protected all of our floors, completed the repairs to our absolute satisfaction, and cleaned their way out of the house. We will be quick to recommend your services to our family, friends, and neighbors. We would be happy to give you a reference if asked.
Joe and Navada O.
I called Bath Fitterlast night after my bathtub spigot stopped working. No water was coming from the spigot at all. I received a return call about 10:15 p.m. (about ½ hour after I called the emergency service telephone number). When I retrieved that message this morning I called back and explained my problem (I spoke with a gentleman named Lou). He indicated that he had a technician located in Bordentown, NJ and informed me that he would see if he could get the technician to my house this morning. He called the technician and called me back within three minutes to indicate that the technician would be at my house by 9 a.m.
I am so impressed by Bath Fitter. I’ve had my tub since 2005 and whenever I’ve had issues with the tub or fixtures they were repaired right away. I highly recommend Bath Fitter and want to thank Lou and the technician for their prompt assistance this morning.
My name is Carl J. B. One of your systems was installed (tub and surround) in my home yesterday; the installer was a young man, William Stewart. I would like to commend you for your product, and for the installer’s knowledge of the product, his professionalism, his skill, cleanliness of the job and his courtesy, and for being a gentleman. I thank you and commend you for your employment screening. Again, please commend Bill for a job well done.
Carl J. B.
Back again…I am extremely remiss in not mentioning Laura, who was on the phone, and Rick Ferarra in sales. Their professionalism is beyond reproach; real people, courteous, and a pleasure to work with. Again, THANK YOU!
Carl J. B.
I just wanted to thank the Bath Fitter crew for the great experience I just had with my new installation. Special thanks to Jim W. who did a fantastic installation job at my residence in West Seneca, NY on 11/22/2010. Jim showed up right on schedule and did a wonderful job. Everything looks great and is in fine working order. My daughter has now discovered the pleasures of reading her Harry Potter books in the bath tub, something she never did in the old bathroom! I also want to thank Bill C. and his support team for a great experience as well. Bill is a true professional who really knows his craft. He gave me a thorough introduction to the product, made great suggestions, and was truly friendly and professional. He came back to verify that the tub was the correct fit and made sure everything was ready for the install. I did this as a surprise for my family when they were out of town and Bill and his crew made sure no calls or reminders came to my house. The surprise worked out great as I got a wonderful reaction when the family came home. It was like the moment when they “move that bus” on the Extreme Home Makeover show!
Thank you Bath Fitter!
West Seneca, NY
On Wednesday, March 31st, 2010, you replaced our defective Bath Fitter bathtub liner, originally installed by your company.
The original liner had been installed in June 2000, and although the warranty period had expired, you agreed to replace the new liner at no charge. Installation records indicated that, at the time of installation, we filed a complaint that the installation was faulty. We had agreed to wait and see if the liner would settle with time. It never did and eventually cracked. Based on this, you replaced the liner.
I am writing to let you know that this action on your part is a very important message from your company. The message is that you stand behind your product. Furthermore, your product is not a temporary solution, your product can be purchased by people who intend to stay at their current location and, importantly, in the purchase of an existing home, it is not necessary to negotiate the price of a bathroom renovation in the purchase price just because a Bath Fitter liner is installed. Bath Fitter solutions are permanent, functional, and practical.
At this time, I want to acknowledge your sound business practices. Please accept my sincere thanks for this work. It has been a pleasure doing business with your company and it is a pleasure owning a Bath Fitter bathtub liner.
To help offset, in part, the costs of this replacement work, I am enclosing a cheque for $300.
John J.F. K.
Pat and I wanted to personally thank you for your excellent assistance in replacing our guestroom bathtub with an updated Bath Fitter product. Your careful estimate and quote were executed to the fullest by a very talented installer, Arnaldo.
Arnaldo arrived exactly on time and proceeded to demolish the existing installation with care and extreme attention to detail. The substrate involved a tricky transition from existing studs and tile to a uniform surface for installation. Arnaldo carefully built up the substrate and flooring to accommodate the new product. He was exceptionally careful not to disturb the existing structure beyond what was necessary for the new installation. Additionally, he worked in a clean and safe manner with much of the assembly done on our driveway to minimize mess and disruption, even though this entailed a long walk to the actual second story job site. As a licensed contractor myself, I was very impressed with his measurements and application cuts. Throughout the process, he continually updated my wife on choices for installation of the products we had selected (soap shelves, shower bars, glass doors, etc.). The result has far exceeded our expectations and has already received favorable comments from friends and neighbors.
Thank you again for your careful and thoughtful estimates and please express our personal thanks to Arnaldo for his outstanding installation effort. If all your installers are that good it is easy to see why your reputation is impeccable.
Please feel free to use this letter as an unsolicited endorsement of your products and services. It was a pleasure to deal with such an excellent and reputable firm and I would not hesitate to do so again in the future.
John L. La Belle
Holly Hill, FL
Just a short note to say we were very happy with Gino Cvitan's workmanship. He did such a great job redoing the bathroom. It is so clean looking now! I can hardly wait to use it!
THANK YOU GINO! JOB WELL DONE!
Dennis and Heather
Our apologies for not responding sooner, we just haven't had any time
because we spend about four hours a day in our new shower.
Kidding aside, we really (especially Maureen) have enjoyed the newest
addition to our home. It is indeed great to use; how could we
not be happy with it. It has met our expectations or exceeded them in
Actually, the shower is every bit as delightful as the remarkable
young man who did the job. It was so good working with Vlad. He is
very pleasant, and interesting to talk to, particularly about the
installation, and he sure knows what he is doing.
From start to finish, since we first walked into your store, we were treated as though we are the best customer you have ever had.
Our best regards to all who helped us through from start to finish.
You are indeed a bunch of real pros...and we wish you well!
Bryson and Maureen
We wanted to take this opportunity to tell you about the excellent customer service we received from our Bath Fitter technician, Kevin M. We had our system installed on February 15, 2010, and he couldn't have been more professional, pleasant and efficient. We truly love our system.
Andrea & Anthony B.
My home is currently in a very disjointed state while its rooms undergo various renovations.
I have had a number of trades people in my home lately – all of whom I carefully chose for employ. Indeed, I had some trepidation in not knowing who would be dispatched to install today, particularly since my husband is currently residing and working out of state, and I am the G.C. with this reconstruction.
It was very comforting to experience the installation of my bath by two very adept members of your team today.
Rob and Tom conducted themselves in a very professional, respectful manner throughout the course of the installation. They allowed me to peek in every once in a while to observe the process while they remained cordial and dutifully industrious – these young men are no slackers!
As a matter of fact I did approach them at times throughout the day to take a water or Gatorade break.
The very same sentiment can be said of the plumbing and heating contractor, Sabino Tollis – an absolute pleasure to have in my home.
Thank you for sending this outstanding team to my home.
Patricia M. Cascio
East Hampton, CT
I wanted to take a moment to thank you for the excellent service on our tub replacement! Bill was very helpful with taking us through the estimate and sales process. Patrick did a great job on the installation. He was very professional, kept the area very neat and was very nice to have around. The new tub and surround looks fantastic! We would highly recommend your service to others.
Lea Ann Mallett
I have been meaning to write to Bath Fitter for a very long time. I had a tub surround installed in my home about 15 years ago. It is everything the commercial said it would be. After I left the home, my Son continued to live there and he didn't take good very good care of it...but he finally cleaned it and it came back like brand new!
FINALLY, a product that is EVERYTHING it says it is…I am impressed!
I had a very bad leak in my home, and hired 3 different plumbers to come and find the problem and they did not. I was very nervous that no one would be able to help. Finally, I had a gentleman from Bath Fitter come to my home and he told me exactly what was wrong, which is what I had been telling the plumbers all along, it was the tub and floor boards under it. So, I had Bath Fitter put in a whole new shower and tub, and not only is it now the best looking room in my house, I can’t stop taking bubble baths and I always look forward to going home and taking a GREAT shower. When I got home from work the day, it was installed and the room was clean…the tub was shining, and all I had to do was enjoy it, and have been ever since. I have told all my friends about Bath Fitter. My condo has now become the show piece for my complex! Thank you so much Bath Fitter! You saved my house…and with style! I LOVE THIS COMPANY! I will never go through anyone else; from now on I’m calling Bath Fitter before anyone else. Thanks again!
Very happy Customer,
I am a 75 year old widow; I live in a condo and totally take care of myself. I called your company to estimate what I would need for my bathroom. I accepted the advice I was given and the installer did the work with a new surround and tub package.
I loved the beautiful work done by your company. Allen from the Palatine Illinois office did a great job installing.
Within a week there was a problem with my tub. I called Dave and he came out to inspect and made it right.
I have been so grateful to be able to trust your company and I have shared this with my friends, family and the condo neighbors. I so enjoy my shower and bath. It is awesome! I will show it to all and recommend you over and over.
We had our tub converted into a shower on Thursday and Friday, June 25th and 26th, by one of your installers, Jason. He came from the Howell Bath Fitter location to do the installation. We had requested that the date, if possible, be moved up due to an upcoming surgery.
The shower installation is beautiful, and Jason did a fantastic job. He was very professional and showed much care to detail, and paid special attention to respecting our property as he worked. He also enjoyed showing us how he was progressing and took great pride in what he was doing. We really enjoyed having him in the house for the duration of the project, and found him to be a very congenial and well-mannered individual who was very skilled in his chosen field. He also seemed to really enjoy the challenge and task at hand.
Meeting a person of his caliber was a real pleasure for us, and we know how fortunate we were to have the opportunity to have this experience. He is a real credit to your organization which certainly goes a long way in promoting the Bath Fitter name and helping to maintain its reputation for high standards and quality workmanship. We used the shower last night, and it is terrific.
Thanks so much for accommodating our needs with the new date and for sending someone such as Jason, who made the process such an enjoyable one. Your kindness is very much appreciated, as is Jason’s knowledge and expertise in this area. We look forward to using this shower for a long time.
Jim and Andrea
Watchung, New Jersey
On the day of arrival, the installer, Sami, came in and began to work without stopping . He stopped only to ask where we wanted the accessories placed in the bathtub. He was very professional and courteous throughout the whole process, taking the time to explain what he was going to do next. He finished on time, and took care of cleaning and disposing of any materials left behind. I have enjoyed the results of his work, and several neighbors have asked for the company's name to have theirs done also. They expressed that they would like Sami do the work, if he was available. I only wish that Terry called after, to express my thanks in the fine work that was done.
My husband and I selected Bath Fitter to do our bathtub-to-walk-in-shower conversion after consulting with, and obtaining estimates from, seven different companies. We believe the staff we dealt with was knowledgeable and personable. Barry came to our home to assess the location, show us the products, explain the choices, and provide an estimate; and Michael answered all of our questions in the showroom.
Although we had to wait almost 3 months between signing the contract and having the job done, we could not be more pleased with the result.
Our installer, Vladimir, was pleasant, competent, and efficient. Despite the numerous tasks involved in the job, he took time to explain what he would be doing and why. He requested our input where appropriate, and inconvenienced us as little as possible throughout the process.
He took care to protect our floors with drop cloths from the front door right into the bathroom. He removed all debris and cleaned up the area when finished. He completed the job within two days as promised.
We have been enjoying our beautiful, convenient new shower since then and would highly recommend Bath Fitter to anyone who is considering having a similar job done.
In dealing with Bath Fitter, I’ve been impressed with the courtesy and helpfulness of everyone I’ve dealt with, but particularly with Nick Laycock, the technician who came to do the installation. Both days he arrived promptly, immediately set up for the day and worked right through; and when he left there was no mess for me to deal with.
In my dealings with him I found Nick to be quiet, unobtrusive, and most helpful. He gave me the benefit of his expertise when I was uncertain about the location of the accessories and his judgment was right on.
Nick’s meticulous attention to detail has resulted in good quality workmanship and I’m certainly pleased with my new step-in shower.
Our recent shower remodeling accomplished through Bath Fitter of Charlotte, North Carolina is such a success that I must write to say so.
The salesman who responded to my phone call was efficient, professional, thorough, and knowledgeable. He understood our needs as older people, showed us the options, advised us what he thought best, did not try to sell us anything we didn't need, and explained exactly what we would get and when. We signed the contract, pleased, but little knowing how much more pleased we would be later. In a couple of weeks, Bath Fitter called to say that our material was ready and to make an appointment for the work.
On the day, I was surprised to see only the Bath Fitter van and one man; I had expected a crew. We had an old built-in metal shower over fifty years old and looking terrible, which I thought would daunt anyone to get out and replace. But no trucks, no crew talking trash, taking breaks, and playing radios; only Robin who covered the floor with cloths and went about his work quietly and efficiently. He sawed up the heavy old shower and it was soon gone. He put in new wallboard behind it, moved the plumbing a little bit, installed a new drain, and began to assemble a lovely new shower.
A day and a half of professional work later, the old shower is gone with no mess, no clutter, no noise and no inconvenience -- except one evening without a shower -- and not so much as one scratch on the wallpaper around it and in its place is a beautiful, perfectly-fitted glassed-in shower with grab bar and all safety features. I was simply amazed.
The price was not cheap, of course, but the quality and the workmanship are not cheap. They are just what we wanted but did not know anyone could do so well or so efficiently.
Thank you, salesman Richard and installer Robin! We will sing your praises to anyone who will listen.
Dixie and Fred
Cherryville, North Carolina
I had a stroke 2 years ago. My shower was only 32" x 32" and provided no room for my shower chair. I finally got around to contacting Bath Fitter for an estimate—one of the agencies that works with me was offering an annual grant for home remodeling. Although I didn't qualify for that, I did have a state grant that I could invoke at any time—so we put this project through on that.
The estimator that came out, Ken Mattner, was great! He was patient and took all the time I needed to make sure I was fully informed about the process and costs. He then worked with me and the agency to get everything in order so that the job could be done. He even called me several times over the weeks that it took the state to finally cut the initial payment.
The installer, Jeff Krammes, was also fantastic! He showed up on time and went over the whole job with me, just to make sure that we both knew exactly what was expected. He then set a drop cloth from my front door all the way to the bathroom so that he wouldn't be tracking crud through my home. He started work and was quick to get the demolition completed. He finished up that first day by installing the new shower base. He showed up the next morning, again, right on time. I told him I had a doctor’s appointment that morning and the bus would be picking me up by 8:00 a.m. He was courteous and said that if I needed his van moved, to just let him know. I told him his van was fine where it was.
By the time I got home, he had switched out the valve system and turned the water back on. He then had to leave to go back for the surround. He was gone about the amount of time he said it would take and returned with the surround. He brought that in, and went right to installing it. When I went back to check it out, the surround was fully installed, and he was working on the personal shower connections. We went over the seat type and its placement, as well as the accessories.
He finished up at least a half day sooner than expected. The results are terrific! I couldn't be happier with Bath Fitter and their employees!
Thank you from a fully satisfied customer.
We just had my handicapped mother’s bathroom remodeled by Bath Fitter out of Waterloo, Ontario, Canada. The installer, Rob, was amazing. Not only was he efficient and detail orientated, he was kind and sensitive to my mother’s needs. He cleaned up great, advised on cleaning options, and gave us other important pointers. After only a week I have already recommended Rob and Bath Fitter to many of my mother’s friends and family. In addition, the lady answering the phone in Waterloo (Helena I believe), was extremely helpful, patient and knowledgeable. This was a good experience and you have a fabulous team to be proud of.
I would like to compliment your company, and the workers who were involved in the conversion and installation of our tub to a shower unit that was done on January 13th, 2010, in our residence.
From our first contact with Jewel Mjanger on October 26th, 2009, through to follow-up service on January 29th, 2010, your staff acted in a very professional manner and created a very happy customer.
Jewel was very helpful in explaining all our options and discussing how she could meet our needs and desires. She was forthright in her comments and suggestions. She clearly understood our need to wait until after the Christmas holidays to begin the installation and was very timely in her follow-up call. Her interest in the inspection of the finished job speaks volumes about her professional concern for a “job well done”.
Our installer, Mike from New Hampshire, was quick, courteous, and willing to explain what he was going to do and when. He worked in a very professional manner, taking great care to do things right. He was timely in getting to the job the next day and was done when he said he would be. It was a very smooth operation. Both my wife and I are very pleased with the finish and fit of the installation which speaks to Mike’s abilities.
When there was a problem with the tub draining after the second use, I had to call Jewel on her cell after business hours. She returned my call that night and said she or someone from the office would get back to me the next morning. Miranda called and said she would get someone on the problem as soon as possible and Duke was able to squeeze us into his schedule that same day. Miranda called us twice to assure me that your people were on top of the issue and it would be handled in an expeditious manner, which it was. Duke came out to the house, solved the problem and also gave me useful information about toilet replacement. All in all, you should be very proud of the job your people have done on our project. They are professional, caring, knowledgeable about their business, and a pleasure to work with. I have no reservations about recommending your company to anyone, for I know they will be treated just as well.
Thank you again for a job well done.
From sales, to administration, to the day of installation, what I was told would happen, did happen. The finished product looks just like the brochure!
The installer did a great job of protecting my carpeting by putting drop cloth from the entry to the bathroom work site. He cleaned up after installation; almost like he wasn’t ever here!
We purchased our bathroom from you 2 years ago. We recently noticed that the white coating on the shower door frame was peeling off. I called last week and you said a service man would be out between 8 and 10 a.m. on 3/2/11. He arrived at 8:20. Alan replaced the damaged frame very efficiently and promptly. He was a very nice gentleman and well represents your company. We are very pleased that Bath Fitter really lives up to its Lifetime Warranty. Thank You!
My friend was amazed at how quickly you were able to change her bathtub into a shower unit. Hazel Cox, my 86 year old friend, had fallen in her bathroom several times. So when she fell earlier this month, I recommend Bath Fitter to her and her 89 year old sister. They gave me the go ahead to call Bath Fitter of Birmingham, Alabama. I called and made an appointment for her. We were given a date for the salesman to come. On that day the home office called and stated that the salesman had car trouble. The salesman would come 2 days later. He came at the new appointed time. He apologized for the first appointment. He stated that the home office had overbooked him. My thoughts then turned to: Who’s telling the truth? Is this going to be bad? Will they really do what they said? John Smith, the salesperson, proceeded with his demonstration. He was thorough and he demonstrated things in simple terms. He gave the ladies time to see the products and allowed them time to ask questions. We decided to think about it overnight. The next day I called Mr. Smith and told him we would like Bath Fitter to do the work. He came back by Mrs. Cox's to pick up the initial payment. Saturday, September 10, 2010, Anthony and Jimmie arrived bright and early. Within less than 6 hours they had the shower ready to go. Anthony and Jimmie were so nice. Their workmanship and demeanor were excellent. They work very quietly and were very respectable to Mrs. Cox. After I paid them the remaining money, they told us that they never work on Saturday. They had agreed to this time to install Mrs.Cox's shower because of her immediate need. That was so very kind of them. They should be rewarded for their efforts.
Rita H. and Hazel C.
I am writing to let you know that I am a very satisfied customer.
From my first phone call to the end of the job, Bath Fitter did everything correctly and on time.
The greatest asset Bath Fitter has is employee Jack Kramer. He represents the company with his utmost respect, his quality workmanship, his cleanliness, and great customer service.
I want to let Bath Fitter and Jack’s boss know how good Jack is at his job.
Thank You Jack Kramer, and good luck.
Our tenants are delighted with your product and the skilled installation of the tub/shower liners.
We are impressed with your company's professionalism through the complete cycle – estimate preparation, installation coordination and the installation itself.
Steve, the installer, along with his skills, efficiency, and commitment to quality, also demonstrated sensitivity to the tenant's needs – something very unique in today's hectic environment.
So in all, your product and work are beyond expectation as it was when your company installed two similar units at our property.
Your team leaves a very high water mark for your competition to achieve.
I want to thank your company for the quick service for the repair that I requested. The repair man arrived on time and fixed the problem quickly. I am very satisfied with his work. Bath Fitter is a very good company and I always praise you to all my friends. Thank you again!!!
This is just a short note to thank you for an excellent installation of our new tub as part of our bathroom remodeling project. The whole process took about 4 hours including the cleanup. Your installers, Dan and Justin, were professional, courteous, and pleasant. All of our questions were answered promptly. Both of your technicians did a fantastic job, and we would highly recommend them to anyone.
Thanks for a job well done. We are so very pleased with our new bathroom.
Sandy & Pete W.
I had Bath Fitter come out to give me an estimate, and I already had in my mind what I was willing to pay. I thought $2,500.00 would be the max! After all, it only cost $5,000.00 to remodel the whole thing 3 years ago. But, my shower was cheap and was falling apart. After hearing the pitch I had to have what you were selling no matter what the cost. Gary helped me make decisions I wasn't even considering. And your business practices, along with the lifetime guarantee, are unbeatable. A shower that needs little cleaning, with no mold? I am so glad to see a company doing business this way! Way to go!
When I retired as a construction manager I had accumulated some good habits about business: educate yourself on the product and installation, get bids, and form an opinion of the people you will have doing the work. Bath Fitter was able to fit our unusual tub shape, took the time to show me how great the materials were and gave me an accurate estimate of what it would cost. You even made it to all the appointments on time, which is important to me. All of your people earned (my) confidence in your company and you never let me down. The tub and surround look and fit are great, and your installers did exceptional work. We also appreciated the courtesy of your follow-up. I would have no problem recommending a Bath Fitter system.
I want to thank Bath Fitter for an outstanding job! My fiancé is a carpenter and he gave Mike, your installation guy, one of the best compliments from one to another that one could receive.
Jewel is very professional, always easy to get a hold of, and even on her days off she stayed in contact with me through the whole process, which I might add, was very quick!
We only have one bathroom and could not have done it without Bath Fitter’s one-day installation! I love how easy it is to keep clean and shiny, just like brand new! My kudos to the whole staff at Bath Fitter – thank you so much for everything!
A company’s true value can be measured in a number of ways. None however are more important than service after the sale. In all too many cases businesses are more than happy making the initial sale, but perform miserably when service is needed afterward.
This is not the case with Bath Fitter of Ocala, Florida. Having made a sizeable investment in remodeling our master and guest baths in June of 2007, we needed something corrected in our master bath and so I called and talked to Melanie, our customer service representative in Ocala. Not only did she remember me after all of this time, she actually showed a rare eagerness to see that the situation was rectified.
What helped us decide to do business with Bath Fitter was their Limited Lifetime Quality Assurance Product Warranty. It clearly states “We will repair or replace any defective unit at our discretion at no charge.”
Melanie immediately scheduled an appointment a week later for their head installer Henrik Duirlin to come out and assess the problem. Henrik arrived on time and was the most pleasant service tech I have ever met. He walked in, assessed the situation and determined that the entire master bath walls had to be redone. He spent most of a full day doing just that.
What impressed me the most was the fact that I didn’t need to do any campaigning or negotiating with this company, I merely made a single phone call and couldn’t have had a more pleasant outcome.
Needless to say, the job turned out excellent. My wife and I couldn’t be more pleased. We would recommend Bath Fitter to anyone that has a bathroom remodeling project and is looking for a totally water-tight product and installation..
When I requested someone from Bath Fitter to come and give us an estimate, Faye Corrigan responded.
As my husband had just had surgery for rectal cancer, I needed to replace our bathtub with a low access shower which he could use, as soon as possible.
Faye was very professional in informing me about Bath Fitter as it applied to our specific needs. As well she was very empathetic to the stressful situation we were experiencing. I am sure she did all she could to expedite the time frame between placing the order and installation.
Wade and Scott, the installers, were excellent. They went above and beyond in preparation and clean up.
I might add that we did get another estimate from another company. Their estimate was considerably more money for considerably less product.
Finally, we want to thank Faye for entering our name in the $500 draw.
Thank you to Bath Fitter for our incredible luck in winning! The whole experience from start to finish was nothing but positive.
This is a letter of praise for the team from Chicago that came in to install our walk-in shower, after the franchise store in Grand Rapids, Michigan, suddenly closed! Also, to the credibility of Bath Fitter and your standing behind your product and service.
Mr. Messere, as head installer, was just outstanding! His attitude, work ethic, and follow through were beyond expectation. Mike’s communication skills were superb. He kept us informed on what was happening, when parts were due, etc., and when he was coming and going. We were very fortunate to have him as our installer. Your Chicago team came a long way, and delivered us just what we were promised!
Also, working with you, Melissa, and Jean from Bath Fitter in Tennessee was wonderful; it allowed us to settle down from all the uproar and hassles (from the time our installation had “issues”). We really appreciated your balance and kindness Connie, and felt we were being well taken care of.
Would you please make sure that Mike and his immediate supervisor are notified and sent a copy of this letter? Thanks in advance.
Clifford and Virginia M.
A nice lady named Amy Morrow came, took measurements, and gave me a price. After more checking and thinking it over, I called and placed the order. In about three weeks Glen delivered and installed the shower. I love it. Glen did a marvelous job with the installation. Since then I have had Amy and Glen from Bath Fitter install another over my tub in a second bath. I am extremely happy with both. I highly recommend them for all your conversion needs. points.
Hi, I just wanted to take this opportunity to tell you how much I love my new tub surround. It was installed on 5/20/09. It looks like a different bathroom. I find myself standing and looking at it several times a day. The installer did a beautiful job. He put in a lot of hours that day but it all paid off. The process that you have to heat bend the walls was quite facinating. Its no wonder you advertise that yours is the only one piece surround around. Your salesman, Rick Austin was great. He has such a great personality that I would buy a surround from him even if I didn't need one! All kidding aside, my experience with your salesman, plumber and installer were quite painless. I would highly recommend your company and give you the highest grade on all points. .
We are very happy with our new Bath Fitter. The installer was very polite and did a good job.
Bert C. W.
My husband and I purchased and tub and surround from you about 6 yrs ago. We recently started having some problems as there was cracking in the bottom of the tub. We only had a 5 yr. warranty with our purchase. When we called about this issue a service person was out within a couple of days. We were shocked when about a week later we received a phone call telling us that they would do a replacement of our tub with no charge to us!!! This totally and completely shocked us. We had a new tub and surround installed within 2 weeks. The service person was very professional and knowledgeable about the product. It also turns out that they also gave us a new 5 yr warranty on the new installation. We could not be more pleased with the great customer service we have received from you. We tell everyone we know about you and all that you have done for us. Thank you so much for all you have done!!!
Scott & Stacey Stough
I would like to mention that your installer Craig did an exceptional job and we were very satisfied with his knowledge and with the speediness of the work involved. He is an exceptional asset to Bath Fitter.
Again, many thanks and all the best for the upcoming Holiday Season!
Wishing you a Merry Christmas and a New Year filled with happiness.
Mark and Cathy
We wanted to drop you a quick note to express our satisfaction with our recent Bath Fitter purchase. Your estimator was very helpful and friendly. His no-pressure approach and extensive product knowledge were instrumental in our selection. Your installer also worked with energy and enthusiasm and faced a few unforeseen events with professionalism and skill.
Frank and Tracie
I just love the look of my beautiful new bathtub. Six hours in and out – and all was done correctly and cleanly. Thank you all.
Thanks so much for helping us achieve the perfect bathroom for us !!! The sales person Bill Kanary and the installer Ben were great! We will be spreading the word!
Colleen, Brittany and Agnes
I got a Bath Fitter tub in 2007. It was fine but unlevel due to our existing tub. Then I got two yellow spots on the finish of the tub. I wanted an additional corner shelf unit so I called to have it installed and had the technician look at my yellow spots. The gentleman that came out was very nice and was concerned about the leveling and yellow spots of our tub. Then Rob Wilder came out and he replaced the tub and corner units. What seemed like an easy job took him 12 hours. But he leveled our tub as close as he could. It went from an inch and a half to less than a half an inch from one side to the other. It was far better than before. He stayed until the job was right even though he had great difficulty with the drain. I am so impressed that an American company stands by its product and has people that will stay until the job is done right. You just don't find this type of craftmanship in many areas of our country today. I am impressed not only by the product itself, but by the fact that employees stay until the job is done right. Thank you Rob!!!
Satisfied Bath Fitter Customer,
I sent a thank you note to the Bath Fitter out of Sacramento. They just finished our bathroom. The job went just like (the estimator) said it would. You have some really great people working for you. We just wanted you, the home base, to know how pleased we are.
Don and Elaine
We have a new shower provided by Bath Fitter. The worker showed up on time, advised what would occur and then went to work. The result is a new shower that we are proud to have in our home!
Thank You Bath Fitter!
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Become a success story today. You’ll want to write a positive review of bathtub liners by BATH FITTER. Call us at 1-800-892-2847 or contact us to set up a free in-home estimate. You can also find a BATH FITTER location in your area.