Proven Products and Services from Bath Fitter®
The best way to see if a new acrylic bathtub, replacement shower or shower conversion is for you is to hear what Bath Fitter customers have to say about our products and service. Here are some Bath Fitter reviews to help you get a feel for all that our bathroom renovation company has to offer.
My new shower is floor to ceiling and plain white. I love the clean lines, the faucet, the shampoo rack...everything about it. Rick, the installer, was congenial and courteous and a true asset to the professionalism of your company. He made sure everything was perfect and even followed up with a phone call several days later to be sure I was happy.
I am so pleased I chose your company to install my new shower. You have a very satisfied customer in me and I have been touting your company to everyone when it comes up in conversation. What a great job! That's such a nice thing to be able to say these days.
Carolyn
Virginia Beach, Virginia
This is only the second fan letter that I have ever written – and the first was to the Beatles in 1965… Both my husband Joe and I think Bath Fitter is great. From the first time we started to discuss the process, (the estimator) was helpful, thoughtful and honest. The gentleman who installed our unit was also terrific. He even cleaned up after he was finished. The unit is gorgeous and we are very grateful. You can certainly use us as a reference.
Marilyn S.
Massachusetts
We have yet to use our new shower unit as installation has just been completed, but we just had to drop everything and make sure we expressed how happy we are with the results of our bathroom remodel! Your sales representative Scott Thompson was very helpful with our choices for replacing our tub/shower unit with a beautiful replacement shower, and he booked the installation as soon as possible after seeing our desperate situation with tiles falling down.
We also can't say enough about your wonderful installer, James Gilbert! He was respectful enough to call ahead of time and to recheck some changes we made after talking to Scott. He arrived promptly and didn't waste any time tackling the job at hand! In no time, he had the old tiles taken down, tub split up, and everything hauled out. In just a few hours, our beautiful brand new shower unit was created, and what a difference it's made. The bathroom looks much larger and more contemporary! James IS A STAR! So personable, respectful, and professional! He's got it down to a science! If all your installers are like him, you can change your tag line to LESS THAN ONE-DAY BATH REMODELING!
From very impressed and satisfied customers,
Jeff and Ruby
Indiana
Regarding the installation of a bathtub and enclosure in our residence on August 17th, we, my wife and I, would like to express our utmost satisfaction of a job well done.
The installer, Jota, appeared at the appointed time and presented himself in a most professional manner. He not only worked diligently, but was friendly and courteous in his answers to all our questions. And, I might add, he was very tolerant of my role as “sidewalk superintendant”. He was very careful when bringing in materials and tools and was meticulous in removing all debris, and overall, is truly a credit to your organization.
We are most pleased with the resulting appearance and your completion of the installation “in one day”.
Sally and Harry
St. Augustine, FL
I want to thank you for the excellent job you and your crew (Kevin and James) are doing under difficult conditions here in the jail in Georgia. The end result of your efforts is exceeding our expectations. The renovated showers are now 100% better - clean, sanitary, pleasant to use compared to the old conditions.
We especially like having a salesman like yourself show such an interest in the job. (I think you've been here about four times.) You're definitely not a guy who simply sells the job then disappears.
John S.
Georgia
We had to get a new bathtub, so I called Bath Fitter. A sales person came out, showed us what they offered, we signed a contract, and I was told that it could be at least two to three weeks before the installation. The very next week we got a call saying our tub was in and they would like to come out the next day. The installers came out and within a few hours our tub was installed. They cleaned up, and guess what, we are completely satisfied. The installers, Johnny & Jason, were great. They have great people skills, and I could not have asked for two better guys. Our bathroom is great! Thank you Bath Fitter!
Diane
I would like to let you know that our first contact was with your Estimator, Mark, who was extremely helpful, polite and patient in giving us details of options available. He was also very knowledgeable about your product. This good experience was made even better during and after the installation was completed by Tony. He was neat, polite and most importantly perhaps, very efficient at what he was doing.
It was really a satisfying and pleasant experience dealing with these two people and left us with the feeling that at least one Company lived up its advertised promises to provide reliable and efficient service to the public.
Vivian
Toronto, Ontario
When a tornado ripped through town, we stood in the bath tub to wait it out. Our home suffered severe damage, but our Bath Fitter bath tub remained intact! We credit Bath Fitter for saving our lives that day.
The Danners, Indiana
My husband and I want to congratulate you on the wonderful product you made and the efficient employee you sent to remove our tub and install the acrylic replacement. We expected to see 3 or 4 men (of course 1 of him makes 3 or 4), and saw only one, but he was efficient, worked diligently, and completed a beautiful shower in the 2 days promised. We are very pleased with our product and will certainly tell our friends.
Your estimator, Neil Norman, was very knowledgeable and helped us plan every detail.
You really need to advertise more—we’re glad we saw your picture and brochure!
Margie and Don
I just wanted to thank you for such a great job installing our new shower and how terrific everyone in your company was to work with. From sales to installation, your company can't be beat. Thank you.
Norma
Ashby, Massachusetts
As you may know, we recently had your company install a new wall-covering and a bathtub at our residence. From the very beginning, this renovation was done very professionally by your representatives.
Your estimator, Jim Fitzgerald, made our initial contact with Bath Fitter very comfortable. Jim was very easygoing which set the stage for easy dialogue in reviewing our needs. He provided various options for us to choose from. He never pushed. He answered all our questions. He helped make our decision to have Bath Fitter install the product easy.
On the date of installation, your installer Dave Stracuzzi arrived and proceeded to begin the installation process. As Dave went about his installation he was always available to answer any questions we had regarding the project. He was always cordial and helpful when responding to any concerns we had. Not only was his personality great, his skill at installing the project was amazing. Non-stop, Dave did his work in a very professional manner. His singing while he worked was an added bonus for us.
It is with sincere thanks that we want you to know of our complete satisfaction, not only with your product, but with the professional representatives of your company. Jim and Dave complete your Bath Fitter team.look.
Bob & Sue
Toms River, NJ
I just wanted to let you know how pleased I am with my new bathroom. Yesterday, an installer named Mathew arrived promptly at 8:30 a.m., I handed him my keys, and I left. When I returned from work at 4:30 p.m., I was awestruck with the new look.
Sharon
Winnipeg, Manitoba
In this day and age, so many people are quick to complain and slow to praise. I want to take the time to let you know that my experience with Bath Fitter was amazing...the installer arrived right on time and did a great job. He went above and beyond the call of duty in making sure my bathroom was done correctly. The finished product is BEAUTIFUL. I am one satisfied Bath Fitter customer and will be recommending you to everyone I know.
Cheryl L. Overman
Milwaukie, Oregon
We had our tub converted into a shower on Thursday and Friday, June 25th and 26th, by one of your installers, Jason. He came from the Howell Bath Fitter location to do the installation. We had requested that the date, if possible, be moved up due to an upcoming surgery.
The shower installation is beautiful, and Jason did a fantastic job. He was very professional and showed much care to detail, and paid special attention to respecting our property as he worked. He also enjoyed showing us how he was progressing and took great pride in what he was doing. We really enjoyed having him in the house for the duration of the project, and found him to be a very congenial and well-mannered individual who was very skilled in his chosen field. He also seemed to really enjoy the challenge and task at hand.
Meeting a person of his caliber was a real pleasure for us, and we know how fortunate we were to have the opportunity to have this experience. He is a real credit to your organization which certainly goes a long way in promoting the Bath Fitter name and helping to maintain its reputation for high standards and quality workmanship. We used the shower last night, and it is terrific.
Thanks so much for accommodating our needs with the new date and for sending someone such as Jason, who made the process such an enjoyable one. Your kindness is very much appreciated, as is Jason’s knowledge and expertise in this area. We look forward to using this shower for a long time.
Jim and Andrea
Watchung, New Jersey
Our recent shower remodeling accomplished through Bath Fitter of Charlotte, North Carolina is such a success that I must write to say so.
The salesman who responded to my phone call was efficient, professional, thorough, and knowledgeable. He understood our needs as older people, showed us the options, advised us what he thought best, did not try to sell us anything we didn't need, and explained exactly what we would get and when. We signed the contract, pleased, but little knowing how much more pleased we would be later. In a couple of weeks, Bath Fitter called to say that our material was ready and to make an appointment for the work.
On the day, I was surprised to see only the Bath Fitter van and one man; I had expected a crew. We had an old built-in metal shower over fifty years old and looking terrible, which I thought would daunt anyone to get out and replace. But no trucks, no crew talking trash, taking breaks, and playing radios; only Robin who covered the floor with cloths and went about his work quietly and efficiently. He sawed up the heavy old shower and it was soon gone. He put in new wallboard behind it, moved the plumbing a little bit, installed a new drain, and began to assemble a lovely new shower.
A day and a half of professional work later, the old shower is gone with no mess, no clutter, no noise and no inconvenience -- except one evening without a shower -- and not so much as one scratch on the wallpaper around it and in its place is a beautiful, perfectly-fitted glassed-in shower with grab bar and all safety features. I was simply amazed.
The price was not cheap, of course, but the quality and the workmanship are not cheap. They are just what we wanted but did not know anyone could do so well or so efficiently.
Thank you, salesman Richard and installer Robin! We will sing your praises to anyone who will listen.
Dixie and Fred
Cherryville, North Carolina
I had a stroke 2 years ago. My shower was only 32" x 32" and provided no room for my shower chair. I finally got around to contacting Bath Fitter for an estimate—one of the agencies that works with me was offering an annual grant for home remodeling. Although I didn't qualify for that, I did have a state grant that I could invoke at any time—so we put this project through on that.
The estimator that came out, Ken Mattner, was great! He was patient and took all the time I needed to make sure I was fully informed about the process and costs. He then worked with me and the agency to get everything in order so that the job could be done. He even called me several times over the weeks that it took the state to finally cut the initial payment.
The installer, Jeff Krammes, was also fantastic! He showed up on time and went over the whole job with me, just to make sure that we both knew exactly what was expected. He then set a drop cloth from my front door all the way to the bathroom so that he wouldn't be tracking crud through my home. He started work and was quick to get the demolition completed. He finished up that first day by installing the new shower base. He showed up the next morning, again, right on time. I told him I had a doctor’s appointment that morning and the bus would be picking me up by 8:00 a.m. He was courteous and said that if I needed his van moved, to just let him know. I told him his van was fine where it was.
By the time I got home, he had switched out the valve system and turned the water back on. He then had to leave to go back for the surround. He was gone about the amount of time he said it would take and returned with the surround. He brought that in, and went right to installing it. When I went back to check it out, the surround was fully installed, and he was working on the personal shower connections. We went over the seat type and its placement, as well as the accessories.
He finished up at least a half day sooner than expected. The results are terrific! I couldn't be happier with Bath Fitter and their employees!
Thank you from a fully satisfied customer.
Jim
Philadelphia, PA
I am writing to let you know that I am a very satisfied customer.
From my first phone call to the end of the job, Bath Fitter did everything correctly and on time.
The greatest asset Bath Fitter has is employee Jack Kramer. He represents the company with his utmost respect, his quality workmanship, his cleanliness, and great customer service.
I want to let Bath Fitter and Jack’s boss know how good Jack is at his job.
Thank You Jack Kramer, and good luck.
Framl J.W.
Batavia, Ohio
This is just a short note to thank you for an excellent installation of our new tub as part of our bathroom remodeling project. The whole process took about 4 hours including the cleanup. Your installers, Dan and Justin, were professional, courteous, and pleasant. All of our questions were answered promptly. Both of your technicians did a fantastic job, and we would highly recommend them to anyone.
Thanks for a job well done. We are so very pleased with our new bathroom. luck.
Sandy & Pete W.
I had Bath Fitter come out to give me an estimate, and I already had in my mind what I was willing to pay. I thought $2,500.00 would be the max! After all, it only cost $5,000.00 to remodel the whole thing 3 years ago. But, my shower was cheap and was falling apart. After hearing the pitch I had to have what you were selling no matter what the cost. Gary helped me make decisions I wasn't even considering. And your business practices, along with the lifetime guarantee, are unbeatable. A shower that needs little cleaning, with no mold? I am so glad to see a company doing business this way! Way to go!luck.
Dana
Madison, Alabama
When I retired as a construction manager I had accumulated some good habits about business: educate yourself on the product and installation, get bids, and form an opinion of the people you will have doing the work. Bath Fitter was able to fit our unusual tub shape, took the time to show me how great the materials were and gave me an accurate estimate of what it would cost. You even made it to all the appointments on time, which is important to me. All of your people earned (my) confidence in your company and you never let me down. The tub and surround look and fit are great, and your installers did exceptional work. We also appreciated the courtesy of your follow-up. I would have no problem recommending a Bath Fitter system.
Charlie S.
Illinois
When I requested someone from Bath Fitter to come and give us an estimate, Faye Corrigan responded.
As my husband had just had surgery for rectal cancer, I needed to replace our bathtub with a low access shower which he could use, as soon as possible.
Faye was very professional in informing me about Bath Fitter as it applied to our specific needs. As well she was very empathetic to the stressful situation we were experiencing. I am sure she did all she could to expedite the time frame between placing the order and installation.
Wade and Scott, the installers, were excellent. They went above and beyond in preparation and clean up.
I might add that we did get another estimate from another company. Their estimate was considerably more money for considerably less product.
Finally, we want to thank Faye for entering our name in the $500 draw.
Thank you to Bath Fitter for our incredible luck in winning! The whole experience from start to finish was nothing but positive.
Win
Saskatoon, Saskatchewan
A nice lady named Amy Morrow came, took measurements, and gave me a price. After more checking and thinking it over, I called and placed the order. In about three weeks Glen delivered and installed the shower. I love it. Glen did a marvelous job with the installation. Since then I have had Amy and Glen from Bath Fitter install another over my tub in a second bath. I am extremely happy with both. I highly recommend them for all your conversion needs. points. .
Lee
Powell, Tennessee
Hi, I just wanted to take this opportunity to tell you how much I love my new tub surround. It was installed on 5/20/09. It looks like a different bathroom. I find myself standing and looking at it several times a day. The installer did a beautiful job. He put in a lot of hours that day but it all paid off. The process that you have to heat bend the walls was quite facinating. Its no wonder you advertise that yours is the only one piece surround around. Your salesman, Rick Austin was great. He has such a great personality that I would buy a surround from him even if I didn't need one! All kidding aside, my experience with your salesman, plumber and installer were quite painless. I would highly recommend your company and give you the highest grade on all points. .
Susan
Lansing, Illinois
We wanted to drop you a quick note to express our satisfaction with our recent Bath Fitter purchase. Your estimator was very helpful and friendly. His no-pressure approach and extensive product knowledge were instrumental in our selection. Your installer also worked with energy and enthusiasm and faced a few unforeseen events with professionalism and skill.
Frank and Tracie
Florida
I just love the look of my beautiful new bathtub. Six hours in and out – and all was done correctly and cleanly. Thank you all.
Darryl P.
Manitoba
Thanks so much for helping us achieve the perfect bathroom for us !!! The sales person Bill Kanary and the installer Ben were great! We will be spreading the word!
Colleen, Brittany and Agnes
Nova Scotia
I sent a thank you note to the Bath Fitter out of Sacramento. They just finished our bathroom. The job went just like (the estimator) said it would. You have some really great people working for you. We just wanted you, the home base, to know how pleased we are.
Don and Elaine
California
Tell us your story! Send an e-mail to: happycustomers@bathfitter.com
Become a Bath Fitter success story today. You’ll want to write a positive review of bathtub liners by Bath Fitter. Call us at 1-800-892-2847 or contact us to set up a free in-home estimate. You can also find a Bath Fitter location in your area.