The BATH FITTER Promise
At BATH FITTER, we are committed to making your bathroom renovation an easy, simple, and enjoyable experience. We want to provide the kind of service that makes people smile—the kind of service that leaves an impression. If you are satisfied with the process, and the end result, then we know we’ve done our job! We are dedicated to providing a quality product, one that is professionally installed by our trained and qualified staff. And we stand behind our product by offering a lifetime warranty.
Our team includes a group of personable and friendly customer service representatives who are available to field your questions, comments, and concerns, whether they are received by phone, email, fax, or mail. They are trained to handle all contact professionally, in a respectful and courteous manner.
We strive for your bathroom remodel to go smoothly. It’s a fact of life, however, that things do, from time to time, go wrong. If you are at all concerned about the service you receive, or the product you had installed, not only do we want to know, but we want to address that concern promptly and efficiently. Rest assured, if you have a problem, it will be addressed. Customer concerns are handled with care—in fact, BATH FITTER’s president is notified of each and every issue that arises. In the event of a customer concern, our customer service department follows up within 24 hours. We don’t rest until the issue has been resolved to our customer’s satisfaction.
Comments? We welcome all comments from our customers. Have you recently had BATH FITTER installed in your home and would like to share your story? We’d love to hear from you, and with your permission, feature your testimonial on our website!
Send your email to: happycustomers@bathfitter.com
Have a concern? Please let us know by emailing us at: customerconcerns@bathfitter.com
Become a BATH FITTER success story today and write a positive review about your BATH FITTER experience. Call us at 1-800-892-2847 or contact us to set up a free in-home estimate. You can also find a BATH FITTER location in your area.