Last updated: April 22, 2025

INTRODUCTION AND COMMITMENT

Bath Fitter Distributing Inc. (“Bath Fitter”) is committed to ensuring that persons with disabilities have an equal opportunity to use and benefit from our goods, services and facilities. This includes ensuring that we provide our goods and services to people with disabilities in a manner that respects their dignity and independence. We strive to identify, prevent or remove barriers to accessibility and at all times meet our requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”).
As part of our commitment to meeting our obligations under the AODA, Bath Fitter has developed this Multi-Year Accessibility Plan, which outlines our strategy in the prevention and removal of barriers to accessibility. This Multi-Year Accessibility Plan will be reviewed and updated by Bath Fitter at least once every five (5) years, and as required under AODA.

ACCESSIBILITY POLICIES AND PLAN
Status: Complete

Bath Fitter has:
• Developed an Accessibility Policy that is publicly available on our website and available in accessible formats upon request. The Accessibility Policy sets out how Bath Fitter achieves the requirements applicable to Bath Fitter, under the Integrated Accessibility Standards Regulations under the AODA (the “IASR”), in respect of Accessible Customer Service, Information and Communication, as well as the Built Environment and Design of Public Spaces.
• Developed an Accessibility in Employment Policy that sets out how Bath Fitter achieves the requirements under the IASR in respect of accessibility in employment.
• Established, implemented and will maintain this Multi-Year Accessibility Plan.
• Included within this Multi-Year Accessibility Plan, its statement of commitment to meeting the accessibility needs of persons with disabilities in a timely manner.
• Made this Multi-Year Accessibility Plan available to the public on its website and in accessible formats upon request.

TRAINING
Status: Complete

Bath Fitter:
• Provides training as required under the AODA appropriate to the duties of its employees and workers, including those who are involved in the development, approval, monitoring or implementation of Bath Fitter’s customer service policies, practices and procedures about the provision of goods and services to the public and/or third parties, as well as any other persons acting on Bath Fitter’s behalf to provide its goods and services to the public and/or third parties. Training is provided on:
- The purposes of the AODA and the requirements of its Customer Service Standard.
- How to identity, prevent and remove barriers to accessible communication.
- How to provide information through a communication support or accessible format.
- Bath Fitter’s policies, practices and procedures with respect to accessibility and any changes to same.
- The provisions the Ontario Human Rights Code pertaining to disability.
- How to interact and communicate with persons with various types of disability.
- How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.
- How to use equipment or devices available on Bath Fitter’s premises or otherwise provided by Bath Fitter that may help with the provision of goods or services to a person with a disability.
- What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods or services.
• Bath Fitter provides revised training in the event of changes to Bath Fitter’s practices or legislative requirements.
• Bath Fitter maintains records of the dates when training is completed and the number of individuals who completed the training.

ACCESSIBLE CUSTOMER SERVICE
Status: Complete

Bath Fitter meets all of its obligations under the Customer Service Standards set out in the IASR. In addition to the required training set out above, Bath Fitter:
• Ensures its employees communicate with people with disabilities in ways that take into account each person’s particular disability.
• Permits service animals and support persons on its premises where the public or third parties normally have access as required under the AODA, unless prohibited by law.
• Has a feedback process in place for receiving feedback from the public about how we are providing services to people with disabilities.
• Has made the feedback process publicly available on its website and available in accessible formats.
• Notifies the public of a current or anticipated disruption in any facilities or services provided by Bath Fitter to enable people with disabilities to access its services, along with the reason and anticipated duration of the disruption, and alternative facilities or services if available.

INFORMATION AND COMMUNICATIONS STANDARDS

A. Accessible Websites and Web Content
Status: Complete

Bath Fitter’s website conforms with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as required under the IASR.

B. Feedback, Accessible Formats and Communication Supports
Status: Complete

Bath Fitter:
• Has a statement about the availability of accessible formats and communication supports on its website and, upon request, provides or arranges for the provision of accessible formats.
• Ensures that the processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.
• In the event that Bath Fitter makes public safety information available to the public, provides it in an accessible format or with appropriate communication supports as soon as practicable upon request.

EMPLOYMENT STANDARDS
Status: Complete

Bath Fitter meets its obligations in respect of accessible employment under the IASR as follows:
A. Recruitment
• On Ontario job postings, Bath Fitter specifies that accommodations are available for applicants with disabilities.
• Bath Fitter informs applicants selected to participate in an assessment or selection process that accommodations are available during the recruitment process, upon request and consults with the applicant to arrange for suitable accommodation.
• Bath Fitter notifies a successful applicant, when making offers of employment, of Bath Fitter’s policies for accommodating employees with disabilities.
B. Informing Employees of Supports
• Bath Fitter informs new hires of Bath Fitter’s policies to support employees with disabilities and keeps employees up to date on changes to these policies.
• Upon request from an employee with a disability, and further to consultation with the employee, Bath Fitter provides for suitable accessible formats and communication supports for information needed by the employee to perform their job, and/or information that is generally available to employees.
C. Documented Individual Accommodation Plans/Return to Work Process
Bath Fitter:
• Has developed a written process for the development of individual accommodation plans.
• Develops and documents a return to work process for employees who have been absent due to a disability and require accommodation on return.
• Prepares individual accommodation plans on request from an employee with a disability who is disabled by a barrier in the workplace, which contains the prescribed requirements as set out in the IASR.

D. Performance Management and Career Development
Bath Fitter:
• Takes into account the accessibility needs of employees with disabilities and individual accommodation plans when engaging in performance management processes.
• Takes into account the accessibility needs of employees with disabilities and individual accommodation plans when considering career development and advancement opportunities of employees with disabilities.
• Takes into account the accessibility needs of employees with disabilities and individual accommodation plans if engaging in deployment.

E. Accessible Formats and Communication Supports
• Upon request of an employee with a disability, Bath Fitter provides or arranges for accessible formats and communication supports for information needed by the employee to perform their job, and information generally available to employees in the workplace.

F. Individualized Workplace Emergency Response Information
• Where necessary, Bath Fitter, as soon as practicable, provides individualized workplace emergency response information specific to an employee if Bath Fitter becomes aware that, in the event of a workplace emergency, the employee may face special risks or challenges due disability. Bath Fitter reviews the response information as required by the IASR.

BUILT ENVIRONMENT

In the event that Bath Fitter builds off-street parking facilities or is constructing new service counters, waiting areas, or queuing guides, such space shall be designed and built in accordance with all accessibility requirements of the AODA and applicable building legislation.
Last updated: April 22, 2025
Next review date: April 22, 2030